The Choo Choo Hotel, a beacon of history located in the heart of Downtown Chattanooga, seeks experienced and motivated Housekeeping Manager to join our evolving operating. In 1909 the Terminal Station opened as the first railway station in the South, designed in the famous Beaux Arts style. The Choo Choo Hotel was added to the National Register of Historic Places in 1974 and remains one of the city’s first historic preservation projects. Today, the Choo Choo Hotel is undergoing an exciting renovation to revive the property, elevating it's design, offerings, and service standards.

The Housekeeping Manager is responsible for effectively leading the Housekeeping team in achieving the highest standards of cleanliness of all the hotel’s interior and exterior facilities across the property, including sanitization, deep cleaning, and removal of trash and/or the handling of bodily fluids. The Executive Housekeeper will be responsible for training staff on current safety protocols to ensure compliance with all federal state and local laws and regulations, and a safe workplace.

 This is a salaried position, starting at $40,000/year.

JOB DESCRIPTION

Principle duties and responsibilities include:

· Lead and manage the Housekeeping Department, ensuring all service standards are followed and guest expectations are exceeded.

· Responsible for Hotel's laundry operations which includes the overseeing and maintenance, cleaning, inventory, and purchase of guestroom linens/bedding.

· Assist in creating a departmental budget annually.

· Manage the departmental budget and payroll.

· Maintain communication with all departments to ensure all guest concerns are addressed and rectified quickly, and the highest level of service is delivered at all times.

· Maintain inventory pars.

· Insure both you and your staff are always current with mandatory trainings.

· Monitor and develop employee performance to include, but not limited to, providing training, supervision, scheduling, evaluations, coaching and counseling, and disciplinary action.

· Safeguards guests, staff members and company assets in the event of an emergency by following emergency procedures in conjunction with the General Manager and other senior leadership.

· Additional duties as assigned by the General Manager.

Working knowledge of:

· Rooms division operations, including Hotel PMS systems, Housekeeping credit assignment, and guest ticketing

· Commercial laundry facilities

· Pool facility operations as related to housekeeping

· Handling of chemicals and cleaning supplies safely

Additional Qualifications and Skills:

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competencies therein.

· Demonstrates knowledge of job-related processes and systems.

· High school diploma or equivalent required

· Previous housekeeping leadership experience required. Prior experience in a full-service or boutique environment required.

· Prior experience using Microsoft Office required. Must display ability to work with general computer operations.

· Must be able to communicate professionally in English, both written and verbal. Conversational abilities in other languages helpful.

· Must be able to multi-task and display ability to recognize that the guests’ interests and needs are always primary.

· Must possess a professional presentation

· Strong interpersonal and problem-solving skills in a fast-paced environment

· Highly responsible and reliable

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.
• Must be able to access all areas of the property across varied terrain and footing.