Description

FULL-TIME COMMUNITY OUTREACH SPECIALIST

Background

The HOPE Program is a leader among New York City job training providers, upskilling adult jobseekers (ages 18 - 70) for a broad range of sectors, including a focus on green construction, maintenance, infrastructure, and related careers. We work with individuals facing deep structural barriers to employment, including histories with the criminal legal system, current and/or past homelessness, substance abuse disorders, low educational attainment and more. Our comprehensive approach includes classroom training, industry-recognized certifications, digital literacy and access, financial literacy and access, mental health support, case management, paid job training, and our signature “HOPE for Life” approach, which provides a vital community of support throughout the lives of HOPE graduates’ careers. With measurable outcomes among the strongest in the industry, HOPE’s impact sits at the intersection of COVID-19 recovery, racial justice, and building a more equitable future for New York City. Our work is best described in the words of our graduates, such as Ramon. 

The Position 

The Community Outreach Specialist will support our city-wide outreach and recruitment efforts. The position will report to the Director of Recruitment and Outreach. This is a hybrid role, working out of either HOPE’s Downtown Brooklyn (1 Smith Street) or South Bronx (1360 Garrison Avenue) office location and/or within the community at least twice weekly. The position will require making presentations and working alongside the general public. Traveling throughout NYC and surrounding areas is required, including the use of public transportation. 

Community Outreach Specialists promote HOPE’s job readiness, green-collar, and sustainable energy training program offerings to NYC job seekers. 

*Work hours may occasionally include evening or weekend recruitment events. 

Responsibilities

Presentations and Community Engagement 

A large percentage of this career opportunity includes, but is not limited to: 

• Conducting at least 15 virtual or in-person information session presentations and/or discussions with community partners monthly. 
• Traveling citywide to attend and participate in community events and public meetings.
• Cultivating and maintaining relationships with referral partners that may include elected officials’ offices, civic boards, community boards, public housing coordinators, other community partners, and police-community affairs and community council representatives. 

Outreach Planning and Administrative Tasks 

• Work with the Director to identify and conceptualize outreach campaign strategies that meet and exceed quarterly goals. 
• Prospective candidate data tracking, candidate information trend reporting, and candidate follow up. 
• Additional data gathering as requested by leadership and organizational demand.
• Cultivate relationships with job seekers and referral partners that generate candidates applying to and enrolling in The HOPE Program. 
• Assist with developing content for electronic and print communications, including social media in partnership with the Development Department. 

Salary/Benefits

The salary range is $45,000 - $55,000 and is dependent upon experience. HOPE provides a full package of benefits including healthcare and dental insurance, retirement plan, competitive vacation (plus half-day Fridays during summer which is equal to 7.5 additional vacation days, and 12 paid holidays. 

WWW.THEHOPEPROGRAM.ORG

Qualifications

Minimum Qualifications

• A minimum of two years experience in community work or community-centered activities in an area related to the duties described above.
• Strong interpersonal, customer service skills and organizational skills.
• A strong grasp of technology, Google Suite office software, and electronic data tracking tools.
• A positive attitude and willingness to learn and grow.
• Focus on delivering high-quality work.
• Occasional evening and weekend availability.
• Excellent oral and written communication skills with strong administrative skills.
• Ability to take initiative, work within a team, and follow through independently on required tasks.
• Ability to shift priorities, multi-task, and prioritize a high volume of initiatives. The HOPE Program is an equal opportunity employer.