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Position Purpose:
The role of the HDDC Logistics Specialist is to provide quality professional customer service that consistently meets and exceeds Company standards of excellence. This position is directly responsible for the scheduling and confirmation of appointments with customers via phone and HDDC Scheduling systems. It is essential that the Logistics Specialist gain familiarity with the products, product location, and receiving layout to provide the most efficient and highest quality service for our Customers. Maintaining a high level of professionalism and building relationships while working with Receiving Associates, Drivers and other department associates is essential and effective communication is key. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and other Home Depot associates, daily. In addition, the associate may assist in the resolution of customer issues by providing a solution or directing the customer to an individual who is equipped to help them resolve the matter. The HDDC Logistics Specialist will collaborate with other HDDC and THD associates to resolve inquiries around calendars/availability to meet the customer's Order fulfillment needs.
Key Responsibilities:
90% Customer Service:
10% Self-Development:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Competencies:
Full Time
$49k-61k (estimate)
04/29/2024
05/14/2024