Position Purpose:

The Appliance Installer I is responsible for installing appliances for HDDC customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.

Key Responsibilities:

70% Customer Service

• Ensures timely completion of all jobs and installations
• Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
• Delivers appliances and plumbing products to customer's home or other specified location
• Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
• Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs
• Follows-up on customer concerns
• Ensures customer needs are met

30% Appliance Installation

• Works with team members to install appliances
• Ensures compliance and proper adherence to job process and installation standards
• Diagnoses installation issues, seeking additional support as needed
• Cleans and maintains the interior of vehicle
• Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process
• Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management

Direct Manager/Direct Reports:

• Reports to the Appliance Installation Manager
• This position has no direct reports

Travel Requirements:

• Typically requires overnight travel more than 50% of the time.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
• Moving around the facilities

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be legally permitted to work in the United States

Preferred Qualifications:

• Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer
• Ability to work in a fast paced environment
• Ability to work independently
• Strong verbal and written communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Certifications:

• Must be able to pass Level I Installer testing certification (including: delivering and setting in place freestanding ranges, washers, dryers, freestanding refrigerators and non-European built-in dishwashers and microwaves)
• Must have a valid state drivers license and proof of insurance

Competencies:

• Action Oriented
• Drives Results
• Communicates Effectively
• Collaborates
• Customer Focus