Full Time Field Service Technician Syracuse, NY

Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Full Time Kiosk Technician in the Syracuse, NY area.

You would begin your career with RDS as a Kiosk Technician training on key duplicating, tag engraving kiosks and 3rd party break fix kiosks.

The territory consists of 60-65 kiosks and is a 40 hour per week position. This position will start at $20 per hour, a company car, and will include a gas card.

The territory would cover approximately 102-miles radius from Potsdam, NY farthest north, Herkimer, NY east with the bulk of the territory in the Syracuse vicinity.

Benefits :

• World Class Benefit plans including Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Car allowance, gas card and independent scheduling and flexibility!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation / Paid Time Off / Sick Days / Floating Holiday’s
• Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work).

Job Description :

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed.

Typically taking 1-2 Hrs. per machine x 1-2 times per month)

• The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
• Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.
• Ideal for retired candidates with some technical experience.

Responsibilities :

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills :

• Basic trouble-shooting skills
• Mechanical and electro-mechanical skills
• The ability to follow written and oral instructions very carefully.
• Basic computer skills and basic spreadsheet and email skills are also required.

Training specific to the kiosks will be provided to all new employees.

Last updated : 2024-05-20