Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
The Helpful Hardware Company
Ace Hardware, The Helpful Hardware Company, LLC is a multi-store, multi state chain of Ace Hardware stores. Some of our stores have been in the communities they serve for over 40 years. We pride our self on world class customer service with a great selection of merchandise, outstanding pricing and stores that are fun to shop. We look for top quality employees and empower them to ensure every customer gets what they need. Join our team of industry professionals and take your career to the next level.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
Provide a positive representation of [EMPLOYER].
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e., price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements:
Retail hardware, sales, and customer service experience preferred.
Education/Training:
High School or GED equivalent, some college preferred.
Experience: 1-2 experience in retail, sales, and customer service preferred
Physical Demands:
Standing for extended periods of time, walking, lifting (up to 40lbs), and climbing.
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions so set forth.
Knowledge inn plumbing, electrical, and HVAC.
Operate a computer proficiently for ordering parts.
Must be able to communicate effectively with customers and team members.
Must be able to work outside in all conditions.
Required to have experience in operating a flatbed and box truck.
Must have a good driving record.
Sales and marketing experience with retail programs, establishing relationships and working with customers.
Previous experience in a retail environment in marketing, sales, or back office
Knowledge of retail computer systems, MS Word, and Excel a plus.
Commitment to serve and provide excellent customer service.
Solid team player with excellent interpersonal skills.
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task.
Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.
Ace Hardware Experience Preferred.