Job Title: Recovery Coach (Residential Program)
Reports To: Program Manager or Recovery Coach and Peer Mentor Supervisor
Type: Full-Time

I. Purpose

The Recovery Coach under the supervision of the Program Manager (for Residential and Native Ways) or Recovery Coach Supervisor (for Outpatient/Intensive Outpatient) is responsible for monitoring the day-to-day activities of the clients in their assigned program. This includes securing and maintaining behavioral health services that aid in the client’s recovery from substance use disorders. The Recovery Coach promotes a “Recovery with Respect” approach to individual’s care, emphasizing self-direction and empowerment by providing peer support, personal assistance, education on community resources, educational classes and other supportive services, and aid in individuals’ recovery from addiction. The Haven endorses a trauma-informed care approach and a medical model of SUD treatment.

II. Essential Functions (All Programs)

• Liaises with The Haven’s program staff and referring agencies to coordinate treatment services. Works with individuals on a self-developed treatment plan with client participation that includes recovery goals, transitional services, family/natural supports, and continued recovery in the community.
• Works closely with Adult Recovery Teams (ART), clinical teams, and other professionals both within and outside the agency to plan, provide and promote the individual’s ongoing recovery.
• Monitors progress on goals and objectives via staffing, ART meetings, and staff input including documenting the progress on the treatment plans.
• Conducts concurrent reviews and monthly summaries for clients as applicable.
• Facilitates recovery groups and/or psychoeducation groups.
• Collaborates with clients in a positive manner when seeking community resources, recovery related referrals, and ongoing support in the community.
• Facilitates group and/or individual services in office, in the community, or in recovery housing for the purpose of teaching independent living, social and communication skills to individuals to maximize the person’s ability to live and participate in the community and function independently.
• Monitors and tracks client attendance to the program per individual treatment plans.
• Attends treatment team meetings to help maintain flow of information for quality care. Reports on clients who are not attending program, report suspicion of possible substance/alcohol use, and/or identified behavioral concerns, and progress with treatment plan goals.
• Implements case management techniques, methods, and procedures applicable to The Haven policies and procedures.
• Works with clients to navigate and use community resources to seek employment and stable housing when applicable.
• Completes all clinical documentation and maintains client files according to The Haven’s policy and procedures.

Additional Essential Function for Intensive Outpatient and Outpatient Program

• Provides in-home response to clients when indicated based on treatment team recommendation in situations up to and including: re-engagement efforts.

III. Other Duties and Responsibilities

• Demonstrates knowledge of recovery, relapse prevention, and community resources
• Establishes and maintains a professional working relationship with all staff
• Ensures clients apply for the AHCCCS Medicaid program to check their eligibility when clients are referred from other agencies
• Provides coverage, when needed and assigned, by Program Manager or Recovery Coach Supervisor to other Recovery Coaches within their program
• Performs other duties as assigned by the Program Manager or Recovery Coach Supervisor

IV. Qualifications

• A high school diploma or GED is required.
• Must be qualified as a Behavioral Health Technician per The Haven’s policy.
• Must have current CPR and First Aide Certification or be able to obtain within 30 days of hire.
• Must have current Non-Violent Crisis Intervention or be able to obtain within 30 days of hire.
• A valid Driver License with a clean driving record is required.
• Must possess excellent customer service skills.
• Must have knowledge of substance use and recovery.
• Familiarity with the 12-step program and other related support groups.
• Ability to present ideas effectively, in both oral and written form.
• Ability to prepare detailed reports and prepare recommendations when necessary.
• A professional level of knowledge in case management is preferred.

Additional Qualifications for Intensive Outpatient/Outpatient Programs

• Must be at least 18 years of age
• Must be certified as a Recovery Support Specialist or Peer Support Specialist.

Additional Qualifications for Residential

• Must be at least 21 years of age
• Must have an Arizona Non-IVP Level-1 Fingerprint Clearance Card at the time of hire and maintain it during employment.

Additional Qualifications for Native Ways Program

• If working at Residential, must be 21 years of age; if working in Intensive Outpatient/Outpatient must be 18 years of age
• At least two years personal or professional experience living or working in one of Arizona’s indigenous communities.
• Must have at least one year experience providing culturally-affirming case management approaches to indigenous women.

V. Extent of Public Contact

Interacts with external entities, with all levels of Haven personnel and with Haven clients