Our Claims department is currently seeking a Unit Manager for the Inside Commercial Lines team. This position offers a flexible work schedule with a combination of both work from home days and in office collaboration days. Our office is located in Roseville, CA. This is a Full Time/Exempt role. Overview/Summary: Responsible for daily oversight of the unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective front line claims handling. Demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce. IN THIS ROLE, YOU WILL: Ongoing activities associated with work product quality Accountable for monitoring and assessing employee performance through spot checks, file reviews, ad hoc reports and other methods. Provide feedback and coaching and take appropriate action.Track and monitor customer surveys to ensure employees are providing exceptional service.Solicit and act on internal customer feedback on escalated claims.Monitor and control expenses related to claim handling activities.Manage according to established expense, reserve and settlement authority levels. Talent/Performance Management Responsible to monitor volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate.Responsible to identify and provide developmental opportunities through coaching and mentoring.Recognizes opportunities for technical and industry training as part of a personal and professional development program.Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.Responsible for salary administration recommendations that are directly linked to individual performance.Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processesDirect day to day operations which include tracking measures, analyzing reports, and reinforcing goals.Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service. Builds positive relationships with internal/external customers to accomplish organizational goalsIdentify key issues and communicate to the proper audience in an appropriate and timely manner.Act as an expert resource for direct reports, other teams, business units and claims leadership.Collaborate with Distribution by participating in marketing meetings, agency and insured visits and other supporting activities.May lead and/or participate in initiatives that support claims strategies and financial goals. WHAT YOU NEED TO APPLY: Bachelor's degree with related claims experienceEffective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.Anticipates needs of the customer and takes a proactive approach to ensure they are met.Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.Able to multi-task and reprioritizeEffectively and creatively utilizes all resources (systems, people, etc.) to manage daily operationsStrong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationshipsPossess advanced claims technical knowledge combined with the ability to teachExcellent communicator; communicates frequently in a clear, concise mannerAble to understand and articulate claims operations in a way that drives and achieves team(s) results Desired skills and experience: Supervisory experience strongly preferred but not requiredProficient using MS Word and Excel and have good typing ability Physical demands & work environment: Ability to use a personal computer and other standard office equipment.Ability to operate a motor vehicle.Ability to travel as necessary.Ability to sit and/or stand for extended periods (75%-90%)