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Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Howell, MI.
The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition.
Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover offers a collaborative, inclusive environment committed to each employee’s development and growth.
It’s not just a job, it’s a career, and we are here to support you every step of the way.
As a Claims Service Representative , you will play a vital role in The Hanover's success by helping our customers when they are in need.
You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business.
In that critical moment, you represent The Hanover brand in your ability to respond with empathy so our customers can get back on the road, back in their home and / or back in business as easily as possible.
Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using provided scripts to assist you in serving our customers.
What's in it For You?
Career Development : Average 3-4 month temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship
Pay Rate : Starting at $20.00 / hour; pay advancement upon temp to hire conversion
Flexible Schedule : In-office during training period 7.75 hours / day (38.75 hours / week) Monday-Friday 8 : 30am-5 : 00pm
After training and acclimation is complete typically 3 days in office, 2 days remote; hours may flex between 7 : 30am 6pm
Benefits
Yes, Randstad offers major medical insurance, dental, vision, and 401k
Responsibilities :
Skills and Experience :
Independent use of provided resources
Physical Demands & Work Environment :
Last updated : 2024-05-12
Full Time
Insurance
$59k-72k (estimate)
05/13/2024
05/27/2024
hanover.com
WORCESTER, MA
3,000 - 7,500
1852
FREDERICK EPPINGER
$3B - $5B
Insurance
The job skills required for Claim representative include Customer Service, Financial Services, Claim Processing, Verbal Communication, Attention to Detail, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Claim representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Claim representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Claim representative positions, which can be used as a reference in future career path planning. As a Claim representative, it can be promoted into senior positions as a Claims Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Claim representative. You can explore the career advancement for a Claim representative below and select your interested title to get hiring information.