For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our Personal Lines team is currently seeking an Assistant Vice President, People Engagement Leader to join our expanding team in Worcester, MA.
This is a full time, exempt role. This position is eligible for a hybrid work arrangement.
POSITION OVERVIEW:
The Personal Lines AVP, People Engagement Leader is a catalyst for the meaningful change needed to drive a people-first culture in the attainment of organizational objectives. With focus on advancing Personal Lines’ vision, mission and strategy, this role consults and informs people-impacting decisions and activities in a way that effectively supports employees through change efforts to achieve ongoing business performance improvement and transformational goals.
The PL People Engagement Leader and their team actively work with PL business owners, Hanover Human Resources, and other internal and external stakeholders to ideate, develop, and implement winning strategies to develop and retain PL talent in a dynamic, ever-evolving hybrid flex work environment. The PL People Engagement leader is responsible for PL-specific employee onboarding, learning, training, and development in pursuit of the in-role excellence and next role readiness of every individual within the Organization.
IN THIS ROLE, YOU WILL:

• Oversee Learning and Development, Change Management and Communication, and Enrichment functions in support of all Personal Lines departments including but not limited to all five Operations’ verticals (e.g., Agent and Customer Service Experiences), Middle Market and Prestige Underwriting, Field Sales and State Management across 20 states, Product, Data Analytics, etc.
• Manage program changes and overall program administration through data-driven inclusive decision-making and collaboration with internal partners.
• Drive development and implementation of comprehensive PL People Engagement strategies backed by critical success factors and systems of measurement aligned to organizational goals, and successful operational management at scale.
• Serve as strategic support in the design, development and implementation of operational change efforts in any PL business area, including adoption of digital transformation.
• Strengthen and evolve existing Learning & Development programs and create new ones in alignment with the progression of our business operation and available technological innovations.
• Design effective, holistic change management plans to support operational needs with the creation and sustainment of a change management mindset within and across the business to create employee readiness and engagement.
• Develop, document and lead readiness activities and processes with cross-functional support teams ensuring successful delivery of initiatives, focused on impact analysis, business adoption, preparedness, and execution.
• Maintain deep appreciation of Independent Agents’ operating models to align to continuously fresh point-of-view and the future skill set needs in Personal Lines.

WHAT YOU NEED TO APPLY:

• Bachelor’s Degree or higher in a relevant field.
• 7-10 years of experience in Learning and Development, Change Management and Communication, and Employee Enrichment strategy and execution.
• Knowledge of and successful related work experience and accomplishment in P&C industry, Personal Lines, critical business functions and roles strongly preferred.
• Change and communication best practice designations strongly preferred.
• Highly effective communication skills. Delivers messages in a clear, compelling, and concise manner. Adjusts communication content and style to meet the needs of diverse stakeholders.
• Ability to coach and provide constructive, actionable feedback to direct reports, peers, and leaders.
• Demonstrates strong consultative, relationship building, interpersonal and influence skills in dealing with all levels of the organization and is effective at quickly establishing credibility and developing working relationships.
• Strong ability to collaborate with PL Ops Leadership and other stakeholders to develop engagement strategies and deployment plans (aligning top down and bottoms up action planning efforts).
• Skilled in strategic planning with ability to create cascading objectives and tactics.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
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