Job Description
Position: Bellman
Department: Operations/Bellstand
Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
•Smile, greet and welcome guest
•Load and unload luggage from bell cart
•Accompany guest to room
•Explain hotel amenities to guest
Secondary Responsibilities:
•Answer bellstand telephone
•Make room deliveries when necessary
•Obtain transportation for guest
•Maintain room key control
•Shoe Shine and pickup/delivery
Normal Working Hours: (Shift, days)
•40 hours per week
•Need to be available nights, weekends, and holidays
•Must be available for overtime when needed
•Subject to winter lay-off
Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
•Prior hotel experience preferred
Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
•High School Diploma or G.E.D.
Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
•Must be able to speak plainly and comfortably to guest
•Able to speak clearly over the phone
Technical Requirements:
•Must be able to learn lay-out of the hotel and location of all amenities
•Drivers license required
Physical Requirements:
Location of Work
Yes
Yes
X
Indoors
Heated
X
X
Outdoors
Below Ground
Temp. Fluctuations
X
Elevated Areas
Personal Protec. Equip. Req
Work Postures
Continuous (up to 8 hrs. in an 8 hr. shift)
Frequent (up to 5.5 hrs. in 8 hr. shift)
Infrequent (up to 3 hrs. in an 8 hr. shift)
Rarely(up to .5 hr in 8 hr. shift)
Standing
X
Sitting
X
Walking
X
Climbing
X
Bending/ Stooping
X
Overhead Reaching
X
Arm/Hand Movement
X
Hand/Eye Coordination
X
Other (Define)
Lifting Requirements
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
Horizontal Lift
X
Overhead Lift