The Grand Story: Combining beautiful residences with modern amenities, The Grand Healthcare System provides a range of accommodations that go above and beyond your expectations. Our soft linens and cozy furnishings are just a small part of what makes our unique all-inclusive health facilities a preferred destination for high quality healthcare.

The Grand Rehabilitation and Nursing Center at Guilderland is currently seeking an evening Concierge.

• This position is full-time
• Core schedule is Monday through Friday from 11:00am to 7:00pm
• Must work one weekend per month

The Concierge is responsible for coordinating guest hospitality services for residents and family members within the facility. This position is a key in creating a positive service environment. The successful candidate will create and maintain a strong relationship with staff in all departments by encouraging communication, collaboration, and dedication to customer service and quality improvement. This position offers opportunities to work directly with local and corporate leadership teams to develop, maintain and exceed The Grand Healthcare System service experience and culture within the facility.

Concierge Duties Include:

• Always having a positive demeanor!
• Giving tours of the facility to visitors.
• Making sure new admissions are greeted with a welcome bag and escorted to their room; confirming rooms are clean and ready to take in the new admission prior to their arrival.
• Coordinating service-related activities to ensure goals for customer satisfaction, and minimize escalation of any complaints.
• Responsible for making facility rounds to engage residents, families, and visitors in conversation while ensuring satisfaction with the care and services we provide.
• Working alongside department directors, keeping them informed on any concerns; following-up to ensure they have been resolved.
• Conducting both an 'Entry Survey' and 'Exit Survey' for all residents.

Concierge Requirements Include:

• Ability to work in a fast-paced environment.
• Experience in a long-term care setting is ideal.
• Must be a team-player and maintain a positive working relationship with all staff.
• Excellent customer service, interpersonal and telephone skills
• Excellent verbal and written communication skills.
• Must have a professional attitude and a willingness to accept new challenges.

What We Offer:

• Competitive Compensation.
• Great Benefits Package.
• Professional Growth & Stability.
• Innovative Training Programs & more!

We are an Equal Opportunity Employer –M/F/D/V