4 Front Desk Agent Jobs in Salt Lake City, UT
The Grand America Hotel is Hiring a Front Desk Agent Near Salt Lake City, UT
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Responsibilities
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service
- Experience in OPERA preferred.
- Must possess excellent communication skills.
- Ability to work as part of a team and follow instructions.
- Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavy weight.
- Excellent interpersonal, communication, and customer service skills.
Job Summary
Full Time
$26k-35k (estimate)
05/02/2024
05/15/2024
grandamerica.com
SALT LAKE CITY, UT
50 - 100
Private
BRUCE FERY
$10M - $50M
Accommodations
Related Companies
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
