The Servicing Operations Program Administrator will report to the Director, Lending Operations and will be responsible for providing support to our Launch Servicing primary servicing business in the areas of client onboarding and ongoing operational and systemic program change implementations into the servicing operations. Specifically, this individual will have responsibilities specific to the operational deployment of technology and operational process changes creating a best-in-class servicing supporting our team, our lender clients and borrowers. In addition, this position will support new client implementations (converting and new forward flow origination clients) and post-implementation client program changes.

Responsibilities:

• Support the onboarding and implementation of new clients and their programs for both conversion of existing loans and new origination servicing forward flow;
• Work closely with business development and legal teams during the new business development life cycle to ensure contractual servicing guidelines are well defined and required system modifications are documented and prioritized to ensure successful onboarding;
• Work closely with client relationship management group to hand-off client interaction post-onboarding of a new client;
• Engage and inform stakeholders throughout the organization on new programs added into the business to ensure preparedness for activities performed in those areas;
• Work closely with technology and operations teams, defining new program requirements, testing, and formal written communication of changes in operational functionality for servicing, collections, customer service and other areas within the business;
• Participate in the development of procedures, policies, and methods which impact servicing, collections, customer service, and other areas within the business;
• Provide support for existing clients new programs ensuring that each new program has been properly vetted, reviewed, and communicated throughout the organization prior to deployment;
• Ensure major areas of responsibilities are completed to compliance guidelines and standards.

Education & Other Minimum Requirements

• Bachelor's degree or High School diploma or GED and equivalent number of years of experience;
• 5 years’ experience in consumer loan servicing, customer/borrower service, servicing operations;
• 2 years leadership experience in a servicing operations environment;
• Self-motivated candidate that can work well both individually, with peers, across multiple locations and in a team setting;
• Demonstrated knowledge skills in the areas of technology supporting operational processes, reporting, and debugging skills in the development lifecycle;
• Strong organizational and communication skills;
• Demonstrated experience to collaborate with all levels of the organization and externally with clients;
• Ability to solve problems independently, quickly, completely, and communicate clearly to all involved parties;
• Possesses basic trouble shooting and resolution skills.

Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:

• 401(k) company match up to 4%
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,500
• Life insurance, disability, and critical illness
• Birthday holiday
• 2 floating Community Days
• Parking reimbursement
• Home office stipend
• Free snacks and drinks in the office
• Tuition reimbursement program
• Generous PTO, including Paid Parental Leave
• $2,000 Vacation Incentive Plan after 3 years $1,000 Sabbatical Day
• Community funds, wellness funds, and more

Learn more about our benefits by viewing our 2022 Employee Benefits Guide.

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Goal is recognized by industry leaders and is a finalist for 2022’s Lendit FinTech award.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $26B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for almost fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.