Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• 3 weeks Paid Time Off

• 15 Paid Holidays

• 401(k) Matching

• Health Insurance

• Vision Insurance

• Life Insurance

• Health Savings Account

• Tuition Reimbursement

• Employee Discount

• Reduced Tuition Rates

• Disability Insurance

• Employee Assistance Program

• 401(k)

• Pet Insurance

• Dental Insurance

• Paid Training

• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

Equal Opportunity Employer

Overview

This job posting is anticipated to remain open until April 5th, 2024.

The Western ISAP Regional Technology Only Manager will primarily support DHS’ Areas of Responsibility in the PT and MT time zones. Candidates should live near a major continental U.S. airport, and the preferred candidate should reside in the Mountain or Pacific time zones.

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Qualifications

Minimum Requirements

• Bachelor’s Degree in Criminal Justice, Business, Communications or related field required.
• Minimum of five years of experience working in corrections/electronic monitoring industries.
• Solid knowledge of electronic monitoring operations and equipment.
• Ability to pass a federal background check and obtain a suitability determination.
• US citizenship required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Current Driver’s License and the ability to safely operate a motor vehicle required for travel to local customer sites.
• Knowledge of Company operations.
• Exceptional problem-solving skills.
• Ability to think “out of the box”.
• Excellent work ethic.
• Excellent customer service skills.
• Excellent oral and written communication skills with internal and external contacts at all levels.
• Advanced conflict management skills, including negotiation and problem/issue determination and resolution.
• Ability to manage multiple priorities simultaneously.
• Self-starter with the ability to work independently.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Extensive travel required.
• Use of standard office equipment such as computer, keyboard, telephone and fax machine.
• Some lifting of up to 25 pounds to set up and demonstrate equipment.

Responsibilities

Summary

Responsible for the oversight of the technology components of the ISAP IV contract with the Department of Homeland Security (DHS) within a specific area of responsibility. Drives business development and ensures efficient and effective delivery of Electronic Monitoring (EM) services in compliance with contractual obligations.

Primary Duties and Responsibilities

• Oversees the roll-out, implementation and operation of the DHS operated Technology-only sites (T-Sites) within the assigned area of responsibility through the ISAP Regional Operations and Program Managers to ensure the efficient and effective delivery of EM services in compliance with contractual obligations.
• Responsible for business development of new T-Site locations and for building caseloads at existing T-Sites.
• Coordinates with ISAP IV Regional Operations and Program Managers and internal departments to meet the training and support needs of the DHS Offices.
• Coordinates with ISAP IV management staff and internal departments to develop and maintain EM policies and procedures for ISAP IV staff.
• Consults routinely with ISAP IV management and operations staff to identify and report deficiencies and ensure that program requirements are being met.
• Responsible for spares management in supervision offices, as well as billing reporting for DHS operated locations.
• Proactively develops and implements strategies to mitigate lost and damaged equipment.
• Serves as a primary point of contact for DHS regarding technology questions and requests. Interacts with DHS staff as necessary to ensure that all support requirements are being met.
• Monitors EM activities to identify and report deficiencies found. Develops plans for corrective action to ensure that all contract requirements are met.
• Responsible for the on-going oversight of monitoring services, including training, equipment delivery and installation.
• Works with DHS personnel and ISAP IV operational staff to resolve problems. Works with internal departments on corrective actions to remedy presenting issues.
• Performs other duties as assigned.

Privacy and Data Security Responsibilities:

In alignment with our commitment to data privacy and data security, all BI Inc. employees must:

• Understand and adhere to the principles of responsible data handling and protection.
• Comply with privacy laws and regulations relevant to each employee’s position.
• Uphold BI's data privacy and data security policies.
• Undertake role-appropriate data security and data privacy training.
• Exercise due diligence in handling sensitive or private data encountered while performing their duties.
• Ensure data confidentiality, integrity, and availability per organizational policies, guidelines, and legal requirements.
• Understand that compliance with these responsibilities is critical to BI operations, security, and compliance requirements.

Pay

Bonus (if applicable)