• Provide administrative support services to JAG necessary to operate RAPIDS workstations.
• Manager daily operations at a RAPIDS site to include managing users, card stock, and consumables.
• Will perform all responsibilities of a RAPIDS user verifying officer (VO), as well as disseminating program information on ICA policies and procedures, preparing, and providing reports, and executing the quality control program.
• Serve as a point of contact (POC) for the COR when addressing and resolving day-to-day performance and quality issues.
• Generate quality of work product in accordance with contract requirements.
• Prepare written reports and other documents necessary for the completion of specific projects.
• Performs other related duties as assigned by management.

• Proficient in both oral and written communication.
• Proficient in Microsoft Office.
• Working knowledge of grammar, spelling, capitalization, punctuation, and military terminology.
• Working knowledge of standard office equipment.

• Minimum of one (1) year of customer service experience.

• High School Diploma, GED, or High School equivalent education level.

• Active Secret Clearance

• Have the ability to lift up to 25 pounds.
• Have the ability to sit for long periods of time.

• Medical, vision, and dental insurance
• Life and disability insurance
• 401(k)
• Paid Holidays
• Professional development and tuition reimbursement programs
• Paid time off
• HSA, FSA, Employee Assistance Program (EAP) and AD&D, Accident, Hospital, and Critical Illness Insurances.
• Monthly team building events
• Professional growth opportunities
• Performance awards

Department: Open Positions