POSTION SUMMARY:

The purpose of this position is to perform housekeeping procedures in an efficient, cost-effective manner to safely meet residents’ needs in compliance with federal, state and local requirements. Must be able to communicate in English.

EDUCATION REQUIREMENTS:

Must be at least 18 years of age. High School Graduate or Equivalent.

EXPERIENCE REQUIREMENTS:

Ability to use tools and equipment required to perform job duties.

JOB KNOWLEDGE:

Ability to interact effectively with all levels of staff and customers.

DUTIES OF POSITION:

Customer Service

• Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene.
• Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
• Maintain privacy and confidentiality: Respecting others’ rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
• Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community.
• Provide superior service by focusing on our customers.
• Be an ambassador for your organization: Be positive and caring as a representative of the Company.
• Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
• Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
• Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
• Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
• Celebrate Success: Acknowledge your own as well as others’ successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

• Shows compassion for others and commitment to helping those who needs assistance.
• Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.

Quality of Work

• Uses integrity, good judgment and problem solving skills in making decisions.
• Produces high quality documentation as evidence by the following:
  • Performs cleaning procedures in accordance with facility Guidelines and as requested by residents/patients and approved by management.
  • Operates housekeeping equipment safely.
  • Observes waste disposal procedures in accordance with Company Guidelines.
  • Provides on-site immediate response to those prospective residents or family members who come to the Company for information.
  • Uses housekeeping supplies efficiently.
  • Prioritizes and manages time effectively.
  • Observes waste disposal procedures in accordance with Company Guidelines.
  • Assist with proper care of housekeeping equipment and identifies and reports any equipment malfunction to the manager.
  • Perform other duties as assigned by Management.
• Takes steps necessary to produce excellent work in any task or job that is assigned.