3 locksmith office service manager Jobs in south bend, in
Horizon Global Corporation is Hiring a Technical Service Representative Near South Bend, IN
** Technical Service Representative**
**Job Category****:** Technical Support **Requisition Number****:** TECHS01434 Showing 1 location **Job Details**
**Description**
**POSITION** Quality Technical Service Representative
**EMPLOYMENT TYPE** Salary / Non-Exempt
**LOCATION** Southbend, IN
**SUMMARY**
Provides customers and end users with product and technical support for hitch/towing products and brake light products by performing the following duties.
**RESPONSIBILITIES**
* Responds to customer inquiries by phone, fax, email and/or by mail.
* Communicates with customers to help them understand how to install and use the products properly.
* Handles customer problems that appear to arise from the use of the product. Handles requests for replacing defective parts. Manages difficult or emotional customer situations. Responds promptly to customer needs and solicits customer feedback to improve service.
* Communicates with Customers and end users regarding problems and follows-up to make sure fixes are received and working.
* Completes, maintains, and processes pertinent paperwork and records.
* Plans and schedules levels of support according to product release schedules.
* May assist in the final testing of new products.
* Handle Buy/Sell warranties with vendors.
* Provide in-house and field technical training.
* All other duties as assigned
**QUALIFICATIONS**
* Two year degree from community college/technical school or four plus years related experience and/or training; or equivalent combination of education and experience.
* Proficient in Microsoft Office products.
* Working knowledge of MXP Accounting software and IQS software.
* Ability to read detailed engineering drawings
* Able to read measuring tapes and other basic measuring tools.
**PHYSICAL DEMANDS**
* Required to stand, walk, sit, talk, and hear.
* Lift up to 50 pounds on occasion.
* Required to use computer, possess visual acuity essential to examine and prepare documents.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Job Summary
Full Time
$39k-51k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Technical Service Representative positions, which can be used as a reference in future career path planning. As a Technical Service Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Service Representative. You can explore the career advancement for a Technical Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Representative job description and responsibilities
Technical service representatives help customers resolve technical problems associated with a product or service.
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Technical service representatives need to be current on technological developments and trends to be effective on their job.
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Technical service representatives maintain record of call transactions using computer systems and special tracking software.
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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
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Guidance of the users to support them in becoming more productive.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Representative jobs
Understand the customer’s grasp of technology.
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Have a clear escalation pathway.
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Ability to use positive language.
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Consider a professional certification.
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Create a Service Catalog Template.
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Step 3: View the best colleges and universities for Technical Service Representative.
