Job Title: Manager, Ticket Operations – War Memorial
Department: Ticket Operations
Reports To: Director, Ticket Operations
FLSA: Exempt
Employment Type: Full-Time
Location: FTL War Memorial

Job Summary:

The Manager, Ticket Operations – War Memorial will be a highly organized and detail oriented professional with a passion for improving operational efficiencies and experiences for FTL War Memorial patrons.

Primary responsibilities include ensuring daily operations run proficiently through creation and implementation of ticket operations procedures, establishing operations training and development programs, oversight of event builds, inventory management, and event day scanning procedures.

The Manager will share responsibility of maintaining strong relationships with patrons, partners, venue staff, and executives in a manner that elevates customer service standards.

Essential Duties & Responsibilities:

Specific duties include but are not limited to:

• Support the Director and VP with execution of daily operations and administration of department
• Primary operations contact for FTL War Memorial; plan, build, and execute all aspects (event build, price codes, offers, scanning, box office setup, etc.)
• Serve as ticket operations Manager on Duty for majority of events
• Coordinate effective collaboration with designated departments including ticket sales & service, marketing, venue operations, corporate partnerships, business intelligence and strategy & insights regarding the overall coordination and impact of ticket operations.
• Cultivate alliance with box office staff to uphold high guest service standard
• Primary operations contact for event programmer, promoters, and internal VIP requests
• Manage Part Time Staff and a Full Time Coordinator
• Primary operations resource for sales & service ticket inquiries/issues
• Manage fulfillment timelines and execution for each event
• Continuously identify and suggest processing efficiencies for sales and ticket operations
• Maintain and cleanse ticket data within the SeatGeek database
• Oversee preparation of daily financial reconciliation reports and chargeback disputes
• Formulate and complete special projects, reports as assigned by management
• Manage daily & event day box office operations and staff

Qualifications:

• Strong skillset in Excel for reporting-based needs.
• Ability to prioritize, delegate workload, and solve problems efficiently and quickly
• Ability to provide excellent customer service to all internal and external clients by representing the organization and department professionally
• Assertive, motivated, self-starter, autonomous, collaborative, curious
• Strong attention to detail, excellent interpersonal skills, and effective oral and written communication skills.
• Ability to work independently and as a part of a high functioning team.
• A minimum of 2-4 years of related work experience
• Prior utilization of SeatGeek ticketing system experience preferred
• Ticketmaster Archtics & HOST ticketing system experience a plus
• Experience in sports and/or entertainment industry

Position Type/Expected Hours of Work:This is an exempt position. Must be able to work flexible hours, nights, weekends, and holidays as needed.