Job Title: Concession Supervisor
Department: Sanza Food Service
Reports To: Concession Manager
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena

Job Summary:
The Concession Supervisor is responsible for overseeing the Warehouse Commissary including, but not limited to, pre-event setup, event day operations and event specific closing/ check-out functions. A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices, and policies throughout each operation. The Concession Supervisor reports to the Concession Manager and is a part-time, event-based position located within the Food and Beverage Department of Amerant Bank Arena. Hours for this position fluctuate depending upon the event schedule.

Job Functions:

Specific duties include but are not limited to:

• Have complete knowledge of all menu items, production specs, ingredients, measurements and presentations
• Assist with pre-event setup including stands and portables, setting stanchions and back of house spaces where/ when appropriate
• Verify all stands/portables opening inventory for any discrepancies and sign beginning inventories
• Understand and ensure proper execution of responsible alcohol service
• Understand and ensure that all Health Department Food & Safety regulations are followed
• Provide oversight to all stand and portable operations and monitor/ support expeditor efforts, cashier efficiency, etc…
• Assist the Concession Manager with training of team members to ensure their success and the success of the department as a whole
• Assist with in-event coaching as it pertains to proper practices/ procedures; communicate with management regarding these efforts following each shift
• Monitor food temperatures and storage to comply with food safety regulations
• Monitor food and beverage quality and presentation throughout the event
• Monitor stand/bars/portable wait times and escalate concerns when crossing communicated service thresholds
• Maintain organization and cleanliness of all areas within the concession stand
• Conduct/ complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
• Ensure all event documentation is completed and signed at all locations; including, but not limited to stand inventory sheets, void logs, spoilage tracking, food temperature logs and non-chargeable requisition forms
• Be comfortable with the arena and know how to navigate personally, as well as, assist guests
• Support any other Food & Beverage department as needed
• Monitor and work with team members during events to ensure excellent customer service standards are met
• Partner with the F&B and Amerant Bank Arena Senior Leadership to ensure a successful operation

Qualifications:

• Must be a minimum of 21 years of age
• 1-2 years’ experience in a leadership role working in a fast-paced hospitality environment a plus
• Must be extremely organized and detail oriented with the ability to multi-task
• Must possess a positive attitude and strong work ethic.
• Must possess excellent interpersonal and diplomacy skills; establishing and maintaining effective relationships with fellow worker and supervisors
• Must be able to work in an environment with fluctuating temperatures, often cold
• Must be able to work in an environment where noise level is generally high with heavy crowd traffic
• Must be able to perform physical requirements of the position, including bending and/or lifting up to 50lbs and standing/walking for extended periods of time without sitting

Position Type/Expected Hours of Work:This is a non-exempt position. Must have flexible hours with the ability to work nights, weekends and holidays as needed

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