Sales Consultant

If you are passionate about interior design, have a keen eye for detail, and thrive in a dynamic customer-oriented environment, then we have an exciting opportunity for you!

Our company is seeking a dedicated Retail Flooring Sales Associate to join our team. As a vital member of our retail showroom, you'll be instrumental in assisting customers in finding the perfect flooring solutions to enhance their homes or commercial spaces. With your exceptional communication skills and product knowledge, you'll guide customers through the selection process, providing expert advice and ensuring their satisfaction from start to finish.

If you're ready to embark on a rewarding career where your enthusiasm for design meets your knack for sales, then we invite you to apply and become an integral part of our vibrant team. Join us in transforming spaces and exceeding customer expectations, one floor at a time!

About Us

The Floor Trader is locally owned and operated. We believe in creating a family friendly work environment, where each person is an integral member of our team, yet responsible for his or her own results and earning potential. 

The following are some of duties and expectations for this position:

· Provides an exceptional customer experience that inspires repeat business

· Meets sales goals as identified by leadership, weekly

· Checks emails to understand price changes, computer updates, and company information, daily

· Ensure the store is ready for business, ensure the sales floor is clean and orderly, daily

· Greets customers immediately upon entering the store

· Asks questions of the customer to identify needs and directs their attention to products to meet their needs

· Reviews features and benefits of products

· Provides detailed information regarding flooring to educate customers

· Describes materials needed for installation

· Provides product samples and gathers customer information, as needed

· Creates a quote based on product selected and reviews with customer

· Creates sales tickets; specifications regarding product and amount needed, special instructions, collects payment or discusses financing, and processes orders in system

· Ensures PCI compliance for all credit card transaction documents

· Reserves product and prints picking ticket for warehouse to ensure materials are ready at time of customer pickup

· Ensures consistency, and accuracy of order, i.e., product, amount, timing

· Communicates with manager regarding special requests for flooring and enters in system, as needed

· Maintains confidentiality of customer information

· Writes thank you notes to follow-up with customers, 10 daily

· Brings customer service issues to the attention of the Store Manager

· Conducts marketing activities, writes, and sends approximately ten thank you cards, flyers, and marketing information to potential customers, daily

· Answers telephone calls within one ring

· Forms strong working relationships within team and treats each other with respect

· Leads by example and models expected behaviors.

· Meets with supervisor to review projects and outcomes, weekly.

Qualifications

The skills and abilities we're seeking include:

• Education: Some college preferred.
• Retail sales experience preferred.
• Must have access to reliable transportation in order to get to work.
• Must have open and flexible work availability to include working every Saturday.
• Must have good math and computer skills.
• Excellent oral and written communication skills.
• Professionalism, to include dependability, accountability, and punctuality.
• Self-motivated and internally driven to excel in your position and career.

Two years of flooring sales and / or design preferred, but not required.

We offer group health insurance which employer pays 75%, vacation time and retirement plan also offered.