Job Description for FLOATING TELLER POSITION THIS POSITION REPORTS TO : Retail Branch Manager MINIMUM REQUIREMENTS FOR POSITION :

• High school graduate or active student
• Basic math aptitude and proficiency
• Demonstrated positive academic record
• Achievement in social and / or extracurricular activities preferred
• Post high school education and / or two years work experience with the public preferred
• Must have a professional appearance and manner
• Data entry skills
• Basic sales experience
• Provide prompt quality service to all customers within acceptable time limits
• Balance cash and meet the Bank’s standards for both number and amount of cash differences
• Maintain a working understanding of, and comply with, bank policies, procedures, and applicable banking regulations
• Knowledge of accounting principles helpful
• Demonstrate excellent verbal and written communication skills
• Maintain satisfactory attendance record
• Able to inquire and perform transactions on the system
• Must be flexible with time and location for the hours worked
• Must have transportation to each of our locations PRIMARY ACTIVITIES AND RESPONSIBILITIES :
• Have an awareness of general banking services.
• Gain knowledge of First National Bank and Trust’s products / services, pricing and internal requirements (through printed material and attendance at meetings, etc.

to communicate to customers.

• Successful completion of all required Teller 1 training during first 90 days of employment.
• Learn about competitor bank products / services and advantages of First National Bank and Trust products / services.
• Operate network computers / software, and other equipment necessary to handle financial transactions.
• Accept deposits and withdrawals up to designated limits while keeping cash within set limits.
• Process transactions up to designated limits, using sound judgment in order to serve the customer and protect the Bank from loss.
• Provide prompt quality service to all customers within acceptable time limits.
• Have knowledge about the importance and requirements of, and how to complete Currency Transaction Reports (CTRs).
• Balance cash and meet the Bank’s standards for both number and amount of cash differences.
• Accept loan payments of all types.
• Sell cashier’s checks, bank money orders and gift / travel cards.
• Process cash advances on credit / debit cards.
• Redeem savings bonds.
• Balance cash drawer.
• Participate in on-going training.
• Review Bank referral plan and learn the importance of making qualified referrals.
• Maintain a working understanding of, and comply with, bank policies, procedures, and applicable banking regulations.
• Maintain confidentiality of customer information.
• Know where the Community Reinvestment Act (CRA) notice, statement and public disclosure file is located in the Branch, and who the CRA Officer is.
• Support CRA through community and civic involvement.
• Know when to report suspicious transactions / activity / situations to appropriate personnel.
• Open / close branches as required while complying with security and confidentiality requirements.
• Participate in the general upkeep and appearance of the Branch.
• Understand and comply with Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program.
• Other duties as needed or assigned. Education Preferred
• High School or better Skills Preferred
• Customer Service
• Sales

Last updated : 2024-05-18