JOB SUMMARY

To manage and improve the effectiveness of our delivery through NGO Service Providers within a defined catchment area, ensuring we develop strong relationships so that NGO Service Providers deliver quality, customer service and employment targets to an agreed standard. 

ESSENTIAL FUNCTIONS

• Manage the new NGO Service Provider onboarding process including all due diligence activity to ensure new provider compliance with legislation and funders contractual requirements.
• Lead the supply and delivery of services through service delivery partners to ensure a high performing and improving provision of services in the catchment area according to contract requirements and to ensure a tangible return on our expenditure. 
• Be the knowledge and in-house expert on the contract so that Service Providers can use this to enhance and build on their own experience to deliver an outstanding customer experience. 
• Develop and maintain effective partnerships with service providers on a sub-regional level, ensuring our provider processes/procedures are in place and reviewed regularly to satisfy contractual obligations, quality requirements (including internal quality systems and those of the commissioning Authority), financial controls and customer delivery standards (including continuous improvement). 
• Manage Service Provider budgets within a sub region so all contracts are delivered to financial, service, and qualitative standards and timescales. 
• Review performance and compile reports in line with contractual compliance. 
• Leverage the buying power of our organization to reduce costs and get increased value for money from subcontractors in the sub-region to enable a better financial return on expenditure. 
• Monitor changes in the local employment market, drawing on intelligence from the business to create plans that meet changing local circumstances and effectively deliver our services. 
• Work to maintain an open dialogue with all Service Providers to prevent contractual or relationship conflicts from arising. 
• Performs other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

NOTE: The employer reserves the right to change or assign other duties to this position.
QUALIFICATIONS
Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.
Required Education and Job Experience

• Bachelor's Degree in Nonprofit Management, Business Administration, Organization Psychology, or related field
• Minimum three years management experience working with the economically disadvantaged, homeless, welfare recipients and other disadvantaged populations,
• Experience in leading and developing teams remotely. 
• Experience of partnership/contract management.
• Experience of management and development of a successful Provider network or similar / supply chain network. 

Knowledge, Skills, and Abilities

Demonstrable knowledge of 

• Mission, vision and goals of Fedcap Inc. and The Fedcap Group and execution of relevant policies and procedures.
• Strong organizational, administration, presentation, and communication skills (both verbal and written).

Demonstrable ability to

• Work cooperatively with others on a team.
• Be accurate and a precise attention to detail.
• Build strong interpersonal relationships with internal and external stakeholders.
• Maintain the highest level of confidentiality, integrity, and ethical practice.
• Meet goals of the organization.
• Navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position, and the hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. but will be determined by your supervisor. On a rotating basis, one evening and/or one weekend day is required. Role primary is based in the office, with some community, local, remote work being required.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.