District Manager **Bilingual (Spanish) is highly desired. **

The District Manager will provide the overall operational direction for a multi-location market within multiple cities across the MA and CT states (see details below) to achieve the consistent delivery of a world class customer experience provided by highly engaged, thoroughly knowledgeable, and top performing store teams. This position will improve the customer experience, increase employee engagement, escalate store performance, expand community outreach, and enhance talent development with a heavy concentration on sales growth.

Cities the District Manager will support as follows, but not limited to:

• Mattapan, MA
• Dorchester, MA
• Chelsea, MA
• Framingham, MA
• Worcester, MA
• Springfield, MA
• Bristol, CT
• Waterbury, CT

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Ensure the highest level of customer experience across multiple stores by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
• Develop, challenge, and motivate store Leadership teams and inspire them to lead their individual team results.
• Create an environment where Store Managers are empowered leaders who deliver unique customer service solutions that are aligned with company goals and are the champions for employee achievement.
• Drive overall sales and financial performance of the market by preparing, analyzing, and reconciling sales and financial reports; determining trends and areas of opportunity; communicating results and implementing improvements.
• Develop and leverage internal and external partnerships and networks to maximize the achievement of market and store goals by identifying, leading, or supporting broader community outreach and involvement initiatives; engaging key Corporate partners in the development, execution, and evaluation of appropriate business plans and initiatives; and guiding associate efforts in these areas.
• Initiate and lead business change efforts to maximize desired results; evaluate other competitive retailer practices; monitor the effectiveness and implementation of continuous improvement programs; and provide communication and feedback for process improvements within the organization.
• Develop and implement strategies to attract and retain a highly skilled and engaged workforce by diagnosing total market and individual stores’ strengths and opportunities; hiring and developing talent; supporting mentorship opportunities, skills development, and succession planning; and leveraging the capabilities of new and existing talent.
• Build and sustain amazing relationships with all store teams, customers, vendors/suppliers, corporate partners, and community organizations.
• Increase brand awareness and establish each store as an active local community partner and a trusted resource for both the business and individual consumer.
• Foster a continuous learning environment that delivers the most knowledgeable and skilled teams in retail.
• Engage, educate, excite, and empower both employees and customers alike with the same level of passion and commitment. Smile, have fun, work hard and achieve success.

MINIMUM REQUIREMENTS

• 3 Years Retail Leadership in a multi-unit of 6 or more locations within the cell phone and/or consumer electronics retail environment experience.
• Managing brick and mortar locations on-site as well as managing remotely.

ADDITIONAL SKILLS AND ABILITIES REQUIRED

• Previous P&L responsibility
• Recruiting/staffing expertise- thinking outside the box and staying proactive for hiring needs
• Strong analytical, communication, and organizational skills
• High level of attention to detail
• Ability to remain positive, lead, and embrace change
• Thrive in a fast paced, dynamic, public facing environment
• Lifting with or without assistance (loading and unloading all those great products and carrying purchases out for our customers may be required)

As an additional way of showing our gratitude for your hard work, we up the ante and offer the following!

• Medical, dental and vision benefits effective FIRST DAY OF THE MONTH following date of hire.
• One (1) week of PTO after one (1) year of consecutive employment!
• UNLIMITED EARNING POTENTIAL! Get paid on your the success of YOUR leadership! Monthly Bonus Pay Plan has multiple metrics and tiers of possible payouts so your earnings are in YOUR hands!
• Phone service and accessory discounts!
• Development and growth opportunities! We love to promote within! Your success is OUR success!

Yaa Connect LLC – Cricket Wireless Authorized Retailer

YAA-Connect is a Cricket Wireless Authorized Retail Dealer operating in multiple states nationwide with approximately 40 locations and continuing to grow! With a passion for meeting and exceeding customer expectations, YAA-Connect continues to be a leader in the Wireless Industry.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• This position requires you to drive to multiple store locations - do you have reliable transportation?

Experience:

• Wireless or Telecommunications: 1 year (Required)
• multi-unit management: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person