Responsibilities

• Responsible for delivery confirmation at point of sale and the ‘3 day out’ delivery confirmation process.
• Responsible for auditing for accuracy, scanning and uploading all documents into DOMA i.e. sales orders, finance paperwork, and store closing reports.
• Open service orders - collect needed information, photos and add specifics for our Customer Service team.
• Enter approved even exchanges and attach needed photos, return authorization, or Warranty Protection Plan claim approvals, and complete credit memo forms as required.
• Convey accurate information to customers to ensure the highest quality service.
• Responsible for cash balancing at the end of each day.
• Answer incoming calls promptly and professionally.
• Find quick resolutions to customer questions or missed opportunities.
• Schedule deliveries and customer pick up.
• Respond to incoming and perform outbound communications with the highest level of professionalism.
• Open and maintain service orders for customers, collect needed information as well as photos for our service department to review and follow-up.
• Assist customers with orders, take credit card payments, as well as perform cash balancing and DOMA filing.
• Problem solve for damaged items, delivered wrong, tagged wrong or entered wrong orders and partner with store leadership to resolve in the most profitable way.
• Understand and adhere to Company Policies as outlined in the Employee Handbook.
• Any other duties or responsibilities assigned by management.

Qualifications

• Ability to create a “high level” service environment for guests. Dynamic and outgoing personality, effective communication skills both written and verbal. Solid math and computer skills.
• Must have critical thinking ability to solve problems, make quick decision in fast paced environment while demonstrating strong interpersonal relationship skills.
• Must be flexible with work schedules and be available, as needed, to work evenings, holidays, and weekends, with or without advance notices.
• High school diploma
• Previous customer service experience and/or call center experience.
• Second language appreciated- but not necessary.