At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a TimeSaver H2O Team Member for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right TimeSaver H2O Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to create a guest experience that allows more family time and less wait time as well as supporting the safe operations of attractions.

Summary of Essential Functions and Responsibilities

• Provide park information and initiate friendly and professional interaction with guests to Create Memories Worth Repeating™.
• Verbally communicate and enforce safety policies, procedures, and attraction rules and report violations of standards to appropriate leadership.
• Follow all centralized measuring guidelines.
• Promote the value and use of TimeSaver H2O to Guests in regular ride lines or other designated areas of the park.
• Effectively perform TimeSaver H2O rental sales, POS functions, issue refunds, comps or exchanges per the TimeSaver H2O guidelines, as assigned.
• Rotate between multiple attractions to manage the TimeSaver H2O queue and scan TimeSaver H2O wristbands.
• Clean and organize the work area daily to present a professional appearance and use free time productively.
• React calmly and quickly in emergency situations providing first aid and CPR, if certified.
• Sign-off as a certified operator on attractions within the TimeSaver H20 system, as assigned.
• Attend all required training and meetings.
• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures.
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 14 years of age
• Must be able to operate computer POS system and multiple computer software systems
• Must successfully pass a pre-employment drug screening and background check

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must maintain professional appearance and good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Ability to speak clearly in order to operate a two-way radio.
• Able to have manual dexterity necessary to complete all job duties.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to tolerate various temperatures when working outdoors.
• Able to be subjected to periodic random drug screening as outlined by policy.
• Able to meet the physical demands of the job.
• Able to lift up to 50 pounds.
• Ability to properly wear personal protective equipment if/when required.
• Able to push and/or pull.
• Able to tolerate various temperatures while working outdoors.
• Able to bend at the waist and knees for long periods of time.
• Able to climb steps and tolerate heights and high noise levels.
• Able to project voice and clearly speak with authority to enforce safety requirements and rules.
• Ability to take initiative and work independently.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world