At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Food Team Member for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Food Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Take orders, serve, prepare, and store high quality food, measure ingredients, understand time and temperature sheets and complete hourly. Answer guest questions about menu items and pricing, and execute proper cash handling procedures.
• Promptly and courteously greet each guest with a Smile, eye contact, and good body language treating each guest as an individual.
• Prepare and serve food that complies with the expected Dollywood quality, quantity, and presentation, and state health code requirements.
• Stocking and organizing work areas throughout the day and before you leave your shift, proper pulling, delivery, rotation of products based on FIFO, and storage of product, recording information.
• Know and follow all procedures regarding the execution of Dining Pass, Meal Vouchers, Gift vouchers, other internal vouchers, etc.
• Operation of a variety of kitchen equipment including, but not limited to fryers, steamers, Taylor Grills, hot dog rollers, pretzel maker, and ovens. Hosts may be required to be 18 years of age to operate some equipment.
• Stock and organize the kitchen, food lines, food bars, work areas, and dining areas
• Clean and sanitize work areas, Guest dining areas, equipment, utensils, dishes, or silverware, as well as sweep, scrub or mop the floor, trash removal, and clean windows as needed
• Protect company assets: money, merchandise, equipment. Maintain accurate records and loss prevention techniques by reporting any shoplifting, counterfeit bills, or any other activities that may be detrimental to the Park
• Provide courteous service and attention to detail which includes, but not limited to Guest satisfaction and suggestive selling
• Wear, keep clean, and maintain themed costume issued by Dollywood’s Splash Country
• Enforces and adheres to all Park, department, and safety policies and procedures
• Follow all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner
• Understand, practice, and be compliant with all safety standards within Sevier County and TN Department of Health relating to personal safety and safety of fellow hosts and guests.
• Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures.
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts.

Management reserves the right to change and/or add to these duties at any time

Education and Experience

• Must be at least 14 years of age
• Basic computer skills.
• Must successfully complete post-employment offer background check and drug screen.

Knowledge, Skills, and Abilities

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.