Job title

Receptionist Positions available:

Receptionist Full time Monday - Friday 6AM- 2PM, 8AM-4PM or 2PM-9PM Available

Reports to

Supervisor and Manager

Job purpose

Welcome clients and their dogs to The Dog House of L.C. & L., Inc. in a professional and friendly manner. Provide excellent customer service while answering customer questions, inquiries or taking reservation either over the phone, in person, or through email.

Duties and responsibilities

Reception and Customer Service Duties

• Greet clients and their dogs that come into the lobby in a friendly and professional manner
• Check dogs in for daycare, boarding or grooming by bringing the dog back to the play area or grooming area and go over instructions with the owners
• Answer phone calls from clients, vendors or any other inquiries in a professional and friendly manner
• Check and respond to emails as needed throughout the day
• Make appointments and reservations for existing and new clients
• Filing, keeping accurate records in Gingr, calling vets for vaccine records, and making reminder phone calls
• Handle money and payment transaction accurately
• Prepare facility to hold Training Nights 3 times a week (moving dogs to different area of kennels)

Cleaning Duties

• Sweep, mop and dust lobby throughout the day to maintain a clean and welcoming environment
• Maintain a clean and organized work environment
• Shovel, sweep and clean up outside as needed throughout the day
• Dust and sanitize reception counter and desk at end of the night
• Let dogs out to potty and for walks as needed
• Feed and medicate dogs accurately as needed
• Wash dishes
• Complete laundry
• Pick up poop and pee when customer dogs or foster dogs have accidents

Qualifications

Qualifications include:

• High School Diploma or GED
• Experience working in customer service is preferred
• Working knowledge of Microsoft Word, Excel, and Internet Explorer
• Must be friendly and professional
• This position will be for full time position Monday - Friday with occasional Saturdays
• Time management skills and patience are key in this role
• MUST work well under pressure and high stress situations

Working conditions

Position requires employee to work nights, weekends, and holidays. Working in all types of weather is a possibility so an employee should be able to withstand the elements. Customer service is very important but occasionally an employee will need to handle difficult clients or situations in a professional manner. Working with animals can get a little loud and stressful so patience is required to be able to complete tasks accurately during a shift.

Physical requirements

Must be able to stand for long periods of time, kneel, crouch, stoop, climb, lift objects and dogs up to 50lbs and do repetitive tasks. For employee safety they must be able to physically handle dogs of all sizes on and off leash.