TO BE CONSIDERED FOR THIS POSITION, APPLICANTS MUST COMPLETE THE PHONE INTERVIEW.

The Doctors' Exchange was founded in 1921. Approximately 75% of our clients are physicians, hospitals, and medical clinics. We also serve a variety of local, national and international commercial clients.We strive to be the highest quality answering and messaging service in the nation. We believe that excellent customer service is paramount. Operator professionalism is a must. Dependability (showing up for work and being on time) is essential.

We provide answering service solutions 24 hours per day, 7 days per week, 365 days per year. We are always open including all holidays, natural disasters and global pandemics.
Morning Shift: 6:00am-2:30pm, 5 days/week including one weekend day.
*Afternoon Shift: 2:30pm-11:00pm, 5 days/week including one weekend day.
Midnight Shift: 11:00pm-9:00am, 4 nights/week including one weekend night.

*Training lasts a couple of months on the afternoon shift. How long depends on each individual's dedication to learning the job. Training MUST occur at our Covington, LA call center. Once trained, you may work from home.

Our telephone agents follow a three step process on all calls:
1. Answer the phone with a smile;
2. Take accurate and complete messages per our client’s instructions;
3. Immediately deliver the message to the person on-call.

Telephone Operator Requirements:

• Dependability - Operators absolutely cannot miss their scheduled work shifts. It is important that we have enough experienced operators on duty at all times.
• Personable - We insist on a pleasant work environment. Teamwork and cooperation are essential.
• Telephone Personality - Operators must be courteous at all times to all callers.
• Grammar - Operators must use proper grammar and spelling. Because 75% of our clients are medical in nature, there is no margin for error when communicating in emergency situations.
• Computer Knowledge - Operators must be familiar with Windows.
• Typing Skills - Operators must type 50 words per minute minimum.

Telephone Agent Pay --- Approx. Duration --- Location

Level 1 - $13/hour — 5 weeks —Covington Call Center

Level 2 - $13/hour --- 30 days --- Covington Call Center

Level 3 - $14/hour --- 30 days --- At home if qualified, otherwise Covington.

Level 4 - $15/hour --- Based on personal performance --- At home if qualified, otherwise Covington.

Our average telephone agent earns $16.50/hour.

Additional compensation of $1-$10/hour is available via promotions after Level 4 to positions like:

Operations Supervisor
Shift Supervisor
Trainer (Senior, Junior, In-House)
Quality Assurance
Computer Programmer
Pledge Coordinator (PBS/NPR)
Midnight-Shift Telephone Agent

Benefits:

• Health insurance: Provided by Blue Cross / Blue Shield. We pay 50% of the employee's premium.
• Dental insurance: Provided by MetLife. We pay 50% of the employee's premium.
• Personal Days: After one year of full-time employment you earn two weeks (10 days). After two years of full-time employment you earn three weeks (15 days). Personal days may be used for vacation, illness, other personal needs or may be cashed in if needed or unused.
• Holidays: Some holiday work is required as we operate 24/7/365. Doctors Exchange pays time-and-one-half for seven annual holidays.
• Overtime: OT is offered on a regular basis at time-and-one-half of regular pay.
• End-of-Year Bonus (similar to profit sharing).

Job Type: Full-time

Pay: $13.00 - $16.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Free parking
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Call center

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Night shift

Application Question(s):

• Training at our Covington, LA call center takes about three months. Once trained, agents must work at least one shift weekly at the call center and the rest may be worked at home (80% of shifts at home, 20% at the call center). Are you willing to drive to Covington for training and work?
• We are open 24/7/365. We never close. Which times of day and days of week can you NOT work? When is your work availability?

Work Location: Hybrid remote in Covington, LA 70433