Job Type

Full-time
Description
A Culture of Caring; is a place where seniors choose to live and employees desire to work. Our Leading advantages include:

• State-of-the-art Facilities
• On-demand Pay
• Benefits begin after 30 days
• Low-cost lunches
• Free Membership to our gym and indoor pool
• Shift differential
• Work-life Balance
• Growth
• Competitive Wages

We spend about 2,000 hours per year at work. Why not make that time matter? For us, 'work that matters' is less about what you do, and more about how you do it.
The Davis Community requires that all current and new employees, including contract staff, receive an annual influenza vaccination and TB skin test unless a reasonable or disability accommodation is granted.
BASIC PURPOSE :
The Resident Services Advisor manages the hospitality experience and guides residents through successful health and wellness transitions to achieve the optimal level of well-being and appropriate level of care.
MAJOR WORK ACTIVITIES :
1. The Resident Service Advisor provides relational services by building connections with the residents, gaining trust, and providing emotional and psychosocial support through the aging process.
2. Ensures seamless transitions between appropriate levels of care offered at the community by building relationships, solving problems, and locating resources throughout the resident's continuum of care.
3. Solve issues presented by residents, guests, vendors, coworkers in a manner so that extraordinary experiences are met, as well as the individuals feel they were served appropriately. Neutralize difficult situations from escalating into further issues.
4. Responsible for evaluating resident needs to identify and assist with available resources within and outside the community to reduce barriers to independent living.
5. Act as liaison between transferring institutions and the facility by maintaining good rapport.
6. Serve as an educational resource for residents, families, and interdisciplinary team members.
7. Work with all disciplines to ensure all questions and needs are met to ensure guest satisfaction and excellent hospitality.
8. Assist in marketing the community both internally and externally.
9. Develop, implement and maintain knowledge in the following areas: department policies and procedures, Resident Handbook, Resident Rights, and legislative changes that may affect the residents, this includes changes in Medicare, Medicaid and Social Services.
10. Participates in appropriate committees and meetings and in-services.
11. Support management/administration decisions through periods of change or stress.
12. Performs specific work duties and responsibilities as assigned by the Executive Director.
Requirements
KNOWLEDGE, SKILLS AND WORKING CONDITIONS :
•Ability to evaluate and appropriately respond to verbal and nonverbal communication from resident's diverse stages of development, i.e. adults and geriatrics.
•Must be able to function independently and have flexibility, personal integrity, and the ability to work effectively with residents, staff, and support agencies.
•Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the community.
•Must possess the ability to make independent decisions when circumstances warrant such action.
•Possess good organizational ability and strong interpersonal skills.
•Actively seek ways to help people.
•Must be computer literate and able to operate office equipment to include communication via telephone and other automation vehicles.
•Work in well-lighted, well-ventilated setting
•Physical exertion required at least 40% of the time. Physical exertion is described as standing stooping, kneeling and bending.
•Occasional lifting and carrying of objects weighing approximately 10 lbs. and pushing objects weighing between 150-200 lbs.
•May be subject to noisy, hot or cold, humid and busy environment.
•Minimal exposure to infectious disease
•Physical job demands may be subject to possible modifications to reasonably accommodate individuals with disabilities.
MINIMUM QUALIFICATIONS :
Education: High School Diploma required. Bachelor's Degree preferred.
Licensure/ Certification: N/A
Experience: At least 18 months of related health care/case management/discharge planning/social work experience.
An equivalent combination of education and experience may be considered.