**Hotel / Front Desk - VIP Service Rep**

8 Fremont Street Experience, Las Vegas, NV 89101, USA Req #194 Tuesday, May 25, 2021 **The D Hotel & Casino** JOB SUMMARY:

As a VIP agent you will be responsible completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIPs. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIPs when resolving any guest concerns.

ESSENTIAL JOB FUNCTIONS:

* Process check-in and check-out transactions for VIPs

* Assist VIPs with questions about the city and property

* Assist VIPs with booking dinner, show, etc

* Assists with guest service recovery

* Maintains and Upbeat and Positive attitude at all times

* Responsible for being apprized of current events in hotel to assist VIPs

* Acts a liaison on behalf of the guest to expedite guest requests

* Maintains a professional and courteous attitude towards all guests (internal and external)

* Anticipating guests needs and guest expectations

EDUCATION AND/OR EXPERIENCE:

* High school diploma or GED

* Ability to read and speak English

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

* Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols

* Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned areas as well as constant contact with fellow Team Members and Guests.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

**Other details**

* Pay Type Hourly

* Required Education High School

* 8 Fremont Street Experience, Las Vegas, NV 89101, USA

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