We are looking for a team oriented, customer service focused, assistant property manager / leasing agent to join our team. This position is responsible for maintaining and enhancing leasing, marketing, and resident relations of the property in a professional, timely, efficient, effective, & accountable manner, on a daily basis. Performance is measured against the Company’s directive to “Only promise what you can deliver and always deliver what you promise”.

• 3 years of apartment leasing, administrative and customer service experience required, management and team leadership experience highly preferred.
• MUST complete both Indeed assessments for consideration.
• Regular work schedule is Monday - Saturday. Monday-Friday 8:30a-5:00p with an unpaid hour for lunch, and Saturday 10:00a-2:00p. NOTE: Saturday hours may be worked remotely on occasion if there are no on-site appointments are needed/scheduled as allowed by team leader/property manager. The weekday hours will be adjusted for hours worked on Saturdays per team leader/property manager discretion as business needs dictate.
• Salary, exempt. $45,000-$50,000 dependent upon experience with a 35% share in commission, and the following benefits available....medical, dental, vision, life & disability insurance (employer paid), voluntary life ins., AFLAC, 401k, ample time-off (personal & vacation), and paid holidays. Benefit eligibility waiting periods are applicable.
• On-site work in an office setting is required.
• On-site driving required between rental unit locations, will be compensated for mileage.
• Must be able to reliably commute to property location in University Heights.
• Must have a dedicated home office workspace, computer, and reliable Internet when working from home.

Primary Responsibilities:

Daily:

• Respond to lead inquiries.
• Tenant relations.
• Check existing/pending maintenance requests.
• Process applications.
• Provide showings to interested leads.
• Manage/organize documents (parking assignments, directory info, etc).
• Provide the Director of Property Management with updates on projects on a weekly basis.
• Provide quality customer service to all residents at all times.
• All other duties assigned by Management in relation to the property, residents and/or customer service.

Weekly:

• Update availability through online platforms.
• Traffic and leasing report.
• Update make ready and availability report.
• Walk vacant apartments and move-ins.
• Check and copy keys for move-ins.
• Follow up on pending leases and renewals.
• Order and organize office supplies.
• Assist with invoicing/payables.

Monthly:

• Move out/security deposit accounting.
• Rent collection – check drop boxes.
• Complete resident renewals (90 days prior).
• Budget comparison – actual to planned.

Quarterly:

• Update market survey.

Skills & Experience:

• High School Diploma or GED required, and some college preferred.
• 2-3 years of APARTMENT leasing, marketing, client relations, and property management experience.
• Strong organization and priority setting skills.
• High-level computer skills, especially with Microsoft Office in Outlook, Word, and Excel.
• Communication: ability to interact & communicate effectively, efficiently, & professionally.
• Accountability: able to offer & receive constructive feedback & meet deadlines & commitments.
• Team player: willing and able to assist anyone in need of assistance and/or support in order to get a project/task completed in an accurate and timely fashion.
• Professional: appropriate appearance, behavior, interactions, composure, language, and communication style.
• Initiative: inquisitive & willing to learn and grow; ability to take a project/task and own it; finds better ways to accomplish goals when necessary; makes certain a project/task is completely understood and confirm that understanding with the project/task originator.
• Excellent follow-through skills and attention to detail.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 3 years (Required)
• Customer service: 3 years (Required)
• Property leasing: 3 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person