ON-SITE MANAGER JOB DESCRIPTION

Working under the direction of The Copeland Group, LLC (“Association Manager”), the On-site Manager is responsible for the overall day-to-day operations management of a 206-unit luxury condominium.

RESPONSIBILITIES / DUTIES:

▪ Promote compliance with rules and regulations

▪ Supervise on-site concierge/maintenance staff

▪ Respond as appropriate to inquiries

▪ Ensure property safety and emergency preparedness

▪ Manage unit renovation schedule

▪ Ensure building maintenance and preservation

▪ Manage amenity reservations

▪ Coordinate service and repair vendors

▪ Respond to emergencies as appropriate

▪ Maintain office/administrative records and logs

The Manager must be capable of exercising independent judgment and discretion with respect to the following:

CUSTOMER SERVICE:

· Maintains respectful, positive, engaging, cooperative, and professional attitude with owners, residents, staff, guests, vendors, contractors, and the community at large.

· Promotes compliance with all Association rules and regulations. Consistently, fairly, and diplomatically ensures that all residents, guests, contractors are aware of and abide by all rules and regulations.

· Collects, accounts for, and forwards to Management Company funds from residents for access keys, amenity reservations, and deposits.

SAFETY & SECURITY:

· Ensures that the property is safe and secure at all times.

· Responds to building emergencies as appropriate.

· Obtains/Retains thorough knowledge of emergency preparedness plans, life-safety procedures, and fire and emergency systems (including interface with the Seattle Fire Department and Police Department).

PARTNERSHIP:

· Assists in the hiring of and provides supervision of on-site staff present on the property to ensure the highest level of service for residents and prompt efficient response to activities around the property.

ADMINISTRATION:

· Develops professional and effective organization and management of the building office and records.

·Maintains accurate records regarding resident information .

· Orders supplies needed on-site including, but not limited to, keys and fobs.

· Performs special projects requested by the Board of Directors and assigned by the Association Manager.

MAINTENANCE:

· Anticipates, supervises, and coordinates maintenance, repair, renewal, and upgrade of building systems and common areas.

· Maintains tracking systems for the following: routine maintenance records, annual inspections, preferred vendor list, building equipment/assets records.

· Prepares monthly reports of relevant maintenance activities for the Association Manager to include with management report for the Board.

· Supervises on-site maintenance, janitorial, and service providers.

EDUCATION & EXPERIENCE:

· Bachelor’s degree in communication, project management, or business is highly desired

· Management/Supervisory experience preferred of a team of 3 or more

· Strong communication and interpersonal skills

· 2 years previous residential management

· Proven excellence in customer service and administration

· Proficient in computer-based communications and recordkeeping

Job Type: Full-time

Pay: $72,000.00 - $77,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work setting:

• In-person

Experience:

• Building Manager: 2 years (Preferred)

Work Location: In person