Job Profile: Assistant Manager

Location: Field

Reports To: Store Manager

Position Purpose

At Great American Cookies, the Assistant Manager is responsible for supporting the Store Manager with the overall operations of the cookie store. Their duty is to oversee day-to-day operations while creating a fun environment for guests that will keep them coming back time and time again.

Dimensions

This position reports to the Store Manager in a particular operating location. The Assistant Manager is responsible for managing their individual shift, managing their shift leaders, decorators, and associates. Additionally, they are responsible for maximizing sales growth, operating their store per company standards, and delivering exceptional customer service consistent with the culture of The Cookie Place, Inc.

Primary Accountabilities

In addition to following The Cookie Place, Inc.'s policies and procedures, principle accountabilities are, but are not limited to:

Operations and Financial Management

• Assist the Store Manager with maximizing sales and profits within their store. Total sales responsibility approximately $350,000 to $1,000,000.
• Recommend strategies to assist with the marketing of their store.
• Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
• Manage all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.

People Management

• Assist with the recruiting, training, and development of store personnel.
• Coach and develop associates to meet operational goals.
• Serve guests and create an exciting experience.
• In conjunction with the Store Manager, handles all employee performance issues appropriately and in a timely manner, with pertinent, supporting documentation.
• Operate a register and ensure accountability of money and cash handling procedures are followed.

Administrative Management

• Ensures that all Company policies and procedures are followed.
• Ensures that all Federal, State and Local laws are in compliance within each restaurant.
• Perform paperwork and other administrative tasks.

Other:

• Adhere to all Great American Cookie and The Cookie Place, Inc. standards.
• Perform other duties as required.

Position Specifications

• 2-3 years of retail and/or food service management.
• 2-3 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18 years of age.
• Open Availability.