Senior Store Communication Specialist

The Sr Store Communication Specialist is responsible for overseeing the development and implementation of internal stores communication. This role collaborates with Store Leadership on a strategy to plan, prioritize and balance workload through the calendar year to ensure stores execute with excellence, deliver on strategic initiatives, and further deepen the customer experience. This is a full-time, salary-exempt position.

Position Reports to

Senior Manager Retail Operations

Principal Duties and Responsibilities

• Creates and maintains high-quality, informative content in Organized Outlook that engage all levels of employees on our store teams
• Writes and creates new product information, demonstration and event direction for Specialists that support confident selling behaviors and expertise with customers that drives results. Utilize multi-mode written, video or live meetings
• Collaborates with vendor partners and buying team to direct and recommend on-site training to stores teams
• Writes materials to educate Store Leadership and Support Center partners on communication practices within the Zipline platform
• Leads monthly meetings with Store Leadership to provide timely feedback and recommendations to increase employee engagement, readership and task execution across all stores through Organized Outlook
• Creates and writes documents, materials, communication and action plans in partnership with Store Leadership and Support Center partners; store planning calendars, agendas, events & campaigns, marketing offers, contests, product launches and company initiatives
• Oversees the budget for store contests, meetings and training initiatives
• Supports Store Leadership in their management of priorities to deliver on strategic initiatives
• Supervise projects for store teams to ensure all content is publication-ready
• Lead and develop the relationship for TCS with our Zipline vendor partner
• Act as lead publisher, administrator and gatekeeper for the flow of all store communication through Organized Outlook (Zipline)
• Manages Organized Outlook and is the primary point of contact for stores and Support Center partners; Library, best practices, questions, feedback, and troubleshooting
• Collaborates with the Training team to support training projects and initiatives
• Consistently arrives promptly to work assigned schedule
• Maintains discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

Experience and Skills Required

• College degree preferred
• 2 years of retail communications experience: writing, editing, and publishing communication preferred
• 2 years managing an LMS and/or communications platform preferred
• Proven track record of leading, planning and managing short-term and long-term projects through completion within a retail organization
• Strong written communication skills including knowledge of grammar usage and punctuation
• Able to communicate clearly and effectively, both verbally and in writing, at all levels within the organization
• Solid time management and organizational skills, able to successfully manage multiple projects at once, and consistently meet deadlines
• Strong computer skills: proficiency in Outlook, Word and PowerPoint and knowledge of Publisher, Adobe and Excel
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Flexible, with a positive attitude and passion for knowledge
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

The Benefits of Working Here Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

• Competitive Pay
• Medical/Dental/Vision Plans
• Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera
• Paid Time Off plus Holidays
• 401(k) plan & Company Match
• Employee First Fund: providing grants to employees experiencing unforeseen emergencies

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices