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Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required. The ability to multi-task, prioritize and work under pressure are required. Be willing to work flexible hours when appropriate. Excellent customer service, clear verbal and written communication skills are a must. Required years (minimum 3 years or based on level) prior customer service, call center or help desk experience is required. High School degree, Associates or higher prefered. 6 months with the opportunity to extend.
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
"Combining Talent with Technology"
www.consortiuminc.com
Full Time
Ambulatory Healthcare Services
$58k-72k (estimate)
05/19/2024
05/22/2024
consortiuminc.org
PHILADELPHIA, PA
200 - 500
1966
JOHN F WHITE JR
$10M - $50M
Ambulatory Healthcare Services
Throughout its history, The Consortium has pioneered providing behavioral health services with compassion first priorities, coupled with excellence in mental health treatments and collaborative understanding. For over five decades, they have helped more than 250-thousand people throughout the Tri-State area overcome the challenges of mental illness and substance abuse. From their home base in Philadelphia, Pennsylvania, they have created a compelling record of helping people reach their full potential while strengthening Philadelphia communities, one person at a time, one family at a time.