Who are you? 

Are you passionate about delivering superior customer service and forging impactful relationships? Do you excel in sales and strive to be a top performer? Are you driven to serve and positively impact your community? Are you seeking an organization that treats you as an individual and emphasizes both personal and professional growth? If this resonates with you, we'd love for you to keep reading.

Who are we? 

At Computer Warriors, we specialize in best-in-class IT service and support for residential and small office/home office setups. We boast a dedicated team of professionals committed to daily improvement. With repair centers spread across Jacksonville, and Wilmington, our mission is to solve our clients' technical issues through innovative solutions and effective education about their technology, keeping them seamlessly connected to their world.

We value growth and advancement, for both our company and our employees. With humble beginnings, we've expanded from a handful of staff to a multi-location business with over 12 full-time professionals. 

What’s in it for you? 

• Competitive Earnings: $30,000 - $40,000 (with uncapped earning potential)
• Benefits package including a 401(k) plan with employer match

• Paid holidays (7 annually)
• Paid vacation/personal leave (10 days annually, 15 after 3 years)
• Regular team-building activities
• Employee discounts on our products and services

What will your role be? 

As a Customer Service/Sales Representative, you'll strive to always deliver a 5-star experience, serving our client's needs and providing solutions based on those needs.

Responsibilities will include:

• Converting inquiries into sales, turning potential customers into loyal clients.
• Efficiently scheduling clients for onsite and/or remote support using our dispatch procedure.
• Managing customer check-in and check-out at our retail locations.

• Selling appropriate solutions to meet customer needs, including screen protectors, protection plans, solid-state drives, ram, onsite services, etc.
• Complete Business client check-in calls to ensure satisfaction and maintain solid relationships.
• Utilizing online platforms to promote and sell electronic devices like facebook, craigslist, and other local platforms.
• Resolving customer complaints in collaboration with the team.

• Maintaining a clean, organized, and welcoming store environment.
• Performing other assigned duties as required.

Key Position Results / Activities: 

• Total in-store Check-ins 
• Monthly Recurring Revenue Sold 
• Total Accessories Sold
• Total Rush Fees Sold
• Total Reviews Received
• # of Business client Check-in Calls

What do you need? 

• High emotional intelligence, humility, and the ability to thrive in a team environment.
• A genuine passion for Sales and Customer Service.
• High School Diploma or GED.
• A valid Driver’s License to ensure reliable transportation to and from work.
• Previous customer service and sales experience (minimum 1 year) is preferred.

We encourage applicants with a proven track record in sales, particularly retail sales, to apply.