ORGANIZATION SUMMARY

The Compass Center is an innovative, trauma-informed non-profit victim service organization dedicated to supporting victims of sexual, relational, and family trauma. The Mission “Navigating the journey to healing for all impacted by sexual, relational, and family trauma” is fulfilled through a variety of programs, services, education, and prevention initiatives.

CORE VALUES

Safety

Compassion

Commitment

Integrity

Expertise

POSITION SUMMARY

The Reception Volunteer supports the mission and values of the organization by being a welcoming, helpful, and professional first contact for visitors and clients.

ESSENTIAL FUNCTIONS

• Greet clients and visitors with a positive, professional attitude
• Check in clients and notify staff
• Schedule client appointments
• Answer phones, accurately transferring callers to voicemail or to staff. Make daily appointment reminder calls.
• Maintain security by following all security procedures when granting access to the facility.
• Receive and sort daily mail.
• Responsible for overall safety, sanitization, and organization of front office/reception area
• Data entry, including information for federal, state, and local grants; archiving records.
• Assist with a variety of administrative tasks including copying and faxing

COMPETENCIES

• Passion for the agency’s mission
• Commitment to The Compass Center’s core values
• Knowledge of, or a willingness to learn about and practice trauma-informed responses and practices
• Individual initiative with strong team-player mentality.
• Excellent communication skills: telephone, in-person, and email
• Handles pressure with professionalism
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook; and internet/website use.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This position operates in an extremely busy professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to talk or hear.
• Frequently required to stand/walk
• Frequently required to use hands to handle or feel and reach items
• Required to have close visual acuity to perform activities like preparing and analyzing data, viewing a computer terminal and extensive reading.
• Occasionally lift office products and supplies weighing up to 20 pounds.

EQUAL EMPLOYMENT OPPORTUNITY

The Compass Center is an EOE employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight or marital status in employment or the provision of services and is an equal opportunity employer.

DISCLAIMER

This description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the staff member. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.