JOB SUMMARY:

The Manager of Mobile Collection Operations plans and manages all mobile blood collection functions to include relevant automated and whole blood collections. Responsible for aspects of mobile donor collections including ensuring appropriate staffing, compliance, operations, staff and donor safety and process improvement. Ensures donors and sponsors have an exceptional customer experience. Ultimately accountable for ensuring operations occur in a manner that is compliant with all applicable regulations and standards. Responsible for the development of staff members and the creation of an environment of continuous improvement that results in an engaged staff.

At The Community Blood Center, we lead our teams while keeping our mission, vision, and values at the forefront of all that we do. As a leader, you will inspire, train and collaborate with those in your department accordingly in addition to focusing on the organization’s strategic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):

• Responsible for oversight of the activities of mobile Collections staff and ensuring a positive experience for blood donors and team members. Oversight consists of establishing and monitoring performance and behavior expectations, correcting, improving and updating all technical, regulatory, administrative, and personnel functions related to mobile operations.
• Responsible for accomplishment of key department objectives including assigned goals, operational productivity targets, staffing levels, compliance measures and staff engagement metrics.
• Creates, validates and trains processes and procedures within areas of responsibility that are designed to achieve objectives of the department, compliance with all applicable regulations and attain an exceptional donor, sponsor and staff experience.
• Responds to and resolves deviations from procedures and a timely and effective fashion, collaborating with colleagues as appropriate.
• Collaborates and communicates with colleagues in recruitment to ensure achievement of drive and department goals including whole blood, automation, first time donor and donor retention targets.
• Foster an environment where staff growth, development, and training are fostered. Promote and develop a productive and engaged working environment within areas of oversight and among other organizational leaders and staff.
• Ensures software and equipment used in the collections operations functions is maintained in a compliant manner and in accordance with manufacturers’ instructions.
• Takes an active role to ensure ongoing compliance with quality and compliance functions, documentation and industry regulations. Stays current on changing regulations and impact to areas of oversight.
• Actively manages the department budget to ensure staff have the tools and equipment needed while meeting and/or exceeding budgetary expectations.
• Evaluates data related to area of oversight (including productivity, quality, department targets) to identify trends and drive process improvement by working through others.
• Ensures the evaluation of donor concerns, compliments and complaints, especially regarding post donation injuries, are handled in a timely and positive manner.
• Ensures adequate staffing to accomplish CBC goals and directives. Ensures appropriate staff are trained, competent, retained and available to accomplish daily work.
• Evaluate new processes and procedures in areas of oversight. Assists with maintaining SOPs necessary to meet requirements of the FDA, AABB, and other regulatory agencies.

EDUCATION:

• Bachelor’s degree or equivalent experience required.

EXPERIENCE:

• 5 years management experience required.
• Medical background or previous blood center experience desired.

SKILLS:

• Excellent leadership, staff development and team building skills
• Experience leading through others
• Collaborative
• Ability to multi-task, prioritize and manage time effectively
• Ability to think independently and solve complex problems
• Excellent organizational, oral and written communication skills.
• Exceptional customer service skills.
• Strong monitoring, development and implementation skills.
• Skilled in accurate documentation with emphasis on detail.
• High level of data analysis skills
• Budget preparation and monitoring skills.
• Working knowledge of Microsoft Office applications

BENEFITS AND PERKS:

We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. This position can offer:

• Health, vision insurance
• HSA
• Dental insurance fully paid by The Community Blood Center
• Paid Volunteer Time Off
• PTO/Sick time off
• Paid holidays
• 403(b) retirement savings plan with matching contributions
• Employee Assistance Program
• Discounted YMCA Membership
• Disability and life insurance
• Employee referral bonuses
• Regular employee forums and committees — everyone on our team has a voice!

The Community Blood Center

4406 W. Spencer St.

Appleton, WI 54914

www.communityblood.org

www.facebook.com/cbloodcenter

The Community Blood Center is an EEO/AA/M/F/Vet/Disability Employer