Overview

Oversees Park and Visitor Operations departments and staff at the Wilds.

Responsibilities

• Supervises park and visitor operations including: housekeeping, security, loss prevention, lodging, visitor service, admission, parking, shuttle, horseback, warehouse, food service, catering, retail, and zipline safaris (with support from the Columbus Zoo and Aquarium).
• Oversees titles, licenses, water systems, health permits and fire inspections.
• Responsible for preparing invoices/purchase orders for all operations, and maintaining and developing Park and Visitor operations budget.
• Responsible for developing and maintaining all tour operations for online reservation system, coupon processing and credit card processing.
• Responsible for the implementation and administration of the POS system for admissions, food/beverage, retail, and parking.
• Provides input on operational impact of all new programs/projects.
• Interviews and hires full time and seasonal staff and determines appropriate number of staff to operate productively within the budget.
• Responsible for staff schedules within the Park and Visitor Operations Departments and documents all early and late dismissals.
• Ensures payroll information is properly prepared, recorded and maintained.
• Develops training materials for seasonal staff and provides adequate training.
• Oversees physical cash handling, including drawer reconciliation and open/close process.
• Develops product lists, determines retail pricing, orders and maintains food/beverage items.
• Assists the retail coordinator with pricing, inventory management, staff and operating issues.
• Coordinates and oversees special events held on property. 
• Establishes and maintains an open and constant line of communication with the Vice President on all issues.
• Carefully documents all disciplinary problems reporting to the Vice President.
• Develops a thorough understanding of each POS program in order to assist with clerk duties as needed.
• Performs opening and closing procedures as needed.
• Develops policies for all emergency and safety procedures.
• Develops and modifies all policies and procedures ensuring that all Operations staff members have a written guideline that matches current policy
• Responds to after-hours security alarm as needed.
• Acts as a representative of the Wilds including appropriate dress, language and attitude in all activities, providing a positive example to all staff.
• Provides all visitors with prompt friendly service. 
• Constantly strives to further the mission of the organization and avidly supports the Wilds, the Columbus Zoo and Aquarium, Zoombezi Bay, Safari and Golf Club.
• Implements sustainable practices in daily tasks whenever possible.
• Establishes diversity, equity, access, and inclusion as a priority in all programs and activities
• Performs other duties as assigned.

Qualifications

• High School diploma or equivalent required. Bachelor’s degree preferred.
• Two years previous supervisory experience required.
• Three years of management experience in a similar industry preferred.
• Administrative and organizational skills required.
• Excellent customer service skills required.
• Independent decision making/problem solving ability.
• Computer and presentation skills required.
• Positive professional attitude.
• CPR/first aid training preferred.
• Ability to work a flexible schedule including evenings, weekends and holidays required.
• Ability to communicate well both verbally and in writing required.
• Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision required.
• Ability to provide excellent guest service by positively interacting with guests and upholding the Make it G.R.E.A.T. standards required.
• Ability to develop and maintain cooperative working relationships with all Wilds/Zoo team members and contacts regarding company business required.
• Ability to adhere to standard operating procedures including but not limited to safety protocols required.
• Possession of a valid Ohio motor vehicle operator’s license and a good driving record required.
• Ability to successfully complete a pre-employment drug screening required.
• Ability to successfully complete a criminal history background check annually required.