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AMERICAN EAGLE OUTFITTERS INC.
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The Columbus Organization
Florence, SC | Full Time
$127k-164k (estimate)
7 Months Ago
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Team Leader
$127k-164k (estimate)
Full Time 7 Months Ago
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The Columbus Organization is Hiring a Team Leader Near Florence, SC

Position Summary
The Team Leader leads the operations of a team by providing administrative oversight concerning direction, strategic planning and supporting the coordination of service delivery for those employees under their supervision. They oversee the overall operation of Team functions, staff performance and programmatic implementation including responsibility for planning, assigning, evaluating, and reviewing the work of their staff. They provide input in the coordination and improvement of services and work with provider agencies to ensure timely and efficient service delivery. In addition, the Team Leader may be asked to serve on task forces/committees and represent the Columbus Organization to the general public. Concurrently, they interact with other agencies, provide information to and respond to requests from individuals and their families, community representatives, State offices, Providers and the general public which involves explaining programs and policies, handling complaints and grievances and speaking before the public and groups. The position works closely with the Executive State Director to implement a shared vision, advance projects and establish priorities within the State.

Responsibilities
  • Assists in the recruitment and hiring – supervises and mentors assigned Case Managers.
  • Establishes goals, timetables and conducts monthly supervisions/annual evaluations of goal achievement for each Case Managers. Supports and encourages staff’s goals and objectives.
  • Assesses monthly performance of their Team in relation to and advices as needed. Completes supervision forms on staff monthly for uploading into UltiPro. Recommends and implements corrective action as necessary.
  • Monitors Team to ensure timely implementation of company policies and procedures.
  • Monitors Team to ensure staff meet all requirements of local, state, and federal regulations and laws relating to the provision of waiver- based services.
  • Conducts regular meetings with Team members with periodic site visits to provide supervision, ensures communication, and to monitor delivery of service.
  • Assists with caseload coverage as needed including, but not limited to staff transitions and/or leave of absences.
  • Administrative:
  • Provides programmatic oversight, plans, coordinates, assigns, reviews and assesses staff’s workflow.
  • Monitors Team’s adherence to contractual deliverables to ensure compliance of service delivery and accuracy of mandated reporting requirements.
  • Participates in program planning, implementation and coordination to ensure that program goals and current operations are in compliance with department and Federal/State rules, regulations, policies and procedures.
  • Directs requests for supplies to Director for processing; reviews and verifies Team reimbursement and travel requests to Director for review/approval.
  • Analyzes program evaluations with State Director and Quality Assurance Director (as applicable) to ensure desired outcomes are addressed and conducted.
  • Provides reports to the Director, and other appropriate parties to reinforce program effectiveness.
  • Evaluates and monitors Team’s service delivery and as needed, implements corrective action plans, provides technical assistance regarding program and client issues; determines work priorities and assigns work to ensure proper completion of assignments.
  • Directs the development and implementation of annual program work plans including program goals and measurable outcomes consistent with the company’s strategic plan.
  • Partners with Director and Columbus Leadership to implement a shared vision, advance projects and establish priorities.
  • Assists with the development of strategic and programmatic plans for their assigned staff as part of office Leadership team. Provides timelines and resources needed to achieve the program goals.
  • Mentors staff, reinforcing a commitment to building, cooperation and collaboration amount team members, individuals, and their families, providers and state staff.
  • Analyzes Team’s monthly performance and provides direction regarding staff’s productivity and progress, ensuring Team’s service delivery supports billable events and that staff resources are used effectively to promote a high degree of customer satisfaction, efficiency and quality service.
  • Business Development:
  • Provides input into the development, planning, and strategies, focusing on areas for growth and improvement.
  • Assists in the development of opportunities for new funding streams and contracts with regional, State and federal government entities.
  • Mobilizes staff in the expansion of current contracts by leveraging existing customer and Provider relationships.
  • Assists the Teams efforts to strengthen and build local and national partnerships with outside organizations aimed at fostering the development of collaborative projects. Advances community outreach focusing on Columbus programs and services, increasing the company’s visibility with potential State agencies and programs.
  • Attends industry conferences and performs face to face meetings with key stakeholders to provide information about Columbus’ services and solicit new business.
  • Assists in ensuring that assigned staff are compliant with all accrediting bodies such as CARF and that appropriate quality assurance programs are complied with.
  • Strategic Growth:
  • Presents to and consults with Director on business trends with a view to developing new services, products, and markets.
  • Analyzes competitor businesses that are expanding in new, unique ways and evaluates for inclusion in company growth strategy.
  • Creates an environment that fosters teamwork, cooperation, respect, diversity and service to customers.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel
Travel is required. Travel can be local during the business day, and some out-of-area and overnight travel may be expected.
  • Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
  • Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need.
Required Experience
  • A Bachelors with 3-5 years’ experience in the human services field or a Masters with 1-2 years’ experience in the human services field

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Job Summary

JOB TYPE

Full Time

SALARY

$127k-164k (estimate)

POST DATE

09/16/2023

EXPIRATION DATE

05/10/2024

WEBSITE

columbusorg.com

HEADQUARTERS

Wayne, PA

SIZE

200 - 500

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