Job Title: Quality Control Specialists

Summary: Responsible for reviewing multiple campus locations Financial Aid Departments documentation and awarding. Develop, negotiate, and finalize student financial aid plans in accordance with state, federal, accreditation, and company policies and regulations for awarding and packaging financial aid. Act in a manner consistent with the highest ethical standards. Work closely with new, continuing, and re-entry students files to ensure that proposed financial aid (whether for new or re-entry students) continues to meet the student’s (and/or families’) needs and best interests. In carrying out the duties and responsibilities of this position, the Quality Control Specialist must ensure consideration and implementation of the CHCP philosophy, providing quality services to all students, visitors, and clients; focusing on the development, growth, and involvement of staff members; offering recognition of employees; adhering to sound economic principles; and creating an environment which is conducive to innovation, positive thinking, and expansion.

Supervisory Responsibilities: The Regional Director of Financial Aid is responsible for management and oversight of staff members in the Financial Aid Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; addressing complaints; and resolving problems (including inter-departmental concerns).

The Quality Control Specialist has specific oversight obligations: 

• Vice President of Financial Aid
• Assistant Director of Financial Aid,
• Lead Quality Control Specialists
• Director of Financial Aid
• Senior Financial Aid Advisor;
• Financial Aid Advisor; and
• Administrative Staff in the Financial Aid Department.

Key Job Elements: 

1. Review multiple campuses Financial Aid files new awards within 48 hours of submittal
2. Review multiple campuses Financial Aid files and awards- Reassigned back to QC within 24 hours
3. Review and correct all Title IV Rejections in tandem with the Fiscal Operations Team within 24 hours.
4. Provide clear notes to the campuses on documentation needed for review.
5. Approve Financial Aid fund sources
6. Review all Reinstatements/Reenters
7. Assist with all audits ensuring strong outcomes.
8. Work in tandem with other teams within CHCP including but not limited to student accounts.
9. Effectively work with all campus staff to reach packaging goals. 
10. Develop, review, revise, and update – in conjunction with other campus locations, CHCP’s Corporate Office, and/or regulatory counsel – internal Financial Aid Department policies and procedures 
11. Pull ISIRS daily for review to determine documents needed to clear Financial Aid. 
12. Ensure Budgets are correctly input in CVUE
13. Maintain consistently clean and accurate financial aid files, which demonstrate institutional compliance with federal, state, and accreditation agency requirements as well as internal policies and procedures.
14. Monitor daily activities in the Financial Aid Department to ensure compliance with departmental procedures and policies, as well as requirements imposed by federal, state, or accrediting entities. 
15. Ensure 100% compliance and accuracy. 
16. Other duties and activities as assigned by the Vice President of Financial Aid.

Job Requirements; Knowledge, Skills, Abilities, and Accountability:

Knowledge:

1. Bachelor’s degree; or combination of education and experience.
2. Minimum 5 years’ successful experience in college financial aid in post-secondary educational environment.
3. Wide knowledge of regulatory requirements (e.g., federal, state, etc.) related to Title IV student financial aid.
4. Basic knowledge of CampusVue database (preferred)