Position Summary

The Club at Twin Lakes is one of the Lehigh Valley’s most popular golf courses and a TKo Golf destination. Twin Lakes is seeking a Golf Shop Attendant who will be responsible for providing high quality and friendly customer service to our guests while also assisting the Director of Golf/General Manager during golf outings and other activities as warranted.

Qualifications

• Possesses a spirit of hospitality, friendly and to be dedicated to delivering exceptional customer service
• Demonstrate willingness to employee selling techniques that assist guests with additional purchase and increase sales
• Being punctual, an active listener and comfortable working independently and as a part of a team
• General working knowledge of the game of golf; rules, regulations, terminology and etiquette is highly preferred but not required (if the candidate possesses significant related hospitality experience and history of success)
• Be able to work in a standing position for an extended period of time
• Must be 18 years of age or older and possess a valid driver’s license

Essential Duties and Responsibilities

• Greets guests, provide prompt, courteous and friendly customer service
• Manages reservation system, checks in guests, collects fees, and assigns tee times; informs players of course rules and regulations
• Assists in coordinating and aiding in department tournaments and events
• Assists guests with all their needs while in the Golf Shop. Ensures inquiries and requests are met efficiently and professionally while seeing that guest concerns are dealt with in a pleasant manner
• Maintains records of daily play on golf course and maintaining other data as directed
• Maintains the Golf Shop environment by keeping the shop neat and orderly by general housekeeping duties; maintains, cleans, and straightens merchandise displays, cleans facility
• Accepts orders/shipments and stocks shelves/racks. Advises supervisor of receipt of items and inventory levels as needed
• Maintains positive professional and effective working relationships by providing exceptional customer service
• Reliable and punctual attendance is an essential function of this job to ensure continuity
• May be required to work early mornings, evenings, holidays or weekends as needed

Compensation

• Starting at $16 per hour
• Free Golf Privileges for all staff members

• Job Type: Part-Time and Full-Time opportunities available