Description

The Ibis F&B Internship is designed to give selected participants the tools they need to accelerate their career and succeed as future leaders in hospitality. This is true for any young professional seeking hands-on, real world experience to prepare them for a management level position in the resort, hotel, and most specifically private country club industry. In addition to operational exposure and training, Interns will be provided training, one-on-one coaching and mentorship, and provided with regular individual feedback throughout the program.

Program Start Dates: May (Summer), August (Fall), January (Spring)

Hours per Week: 35-40 hours/week

Program Highlights

• Paid Internship
• FREE Housing & Transportation
• Program Mentorship
• Industry Education & Training
• Rotational Operations-Based Learning
• Webinars

Learning Outcomes

• How private country clubs differ from other hospitality sectors
• Overview of private club management structure
• Personalized service techniques
• Variety of food service styles, ranging from high-volume/casual to fine dining
• Private catering and special event function operation
• Operational excellence measurement techniques

Our Purpose

We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

Our Values

Our story of success begins with our internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity

Belonging

Innovation

Shared Vision

Summary

Training program designed for university students seeking a career in country club management, with specific emphasis on F&B operations.

Essential Duties and Responsibilities

• Provides outstanding service with a smile to our members and their guests in a professional and courteous manner.
• Greets members and guests in all areas of the Club and dining room with warm smile, eye contact, and use of Member's last name.
• Trains and performs essential job duties in several segments of the F&B department, including restaurant operations and special events.
• Learns line staff functions, operations, and company policies that affect each phase of business.
• Sets performance goals and objectives with upper management.
• Monitors performance progress with management and key trainers.
• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
• Receives training in functions and operations of related departments to facilitate subsequent transferability between departments and to provide greater promotional opportunities.
• Follows proper steps of service as designated for each individual outlet.
• Knows all menus and bar items. Takes drink and food orders accurately by confirming preferences/modifiers. Enters the order into POS with use of correct table and seat numbers and member account.

Other Functions

• Prepares and delivers member's checks. Confirms member's name, photo, and signature with POS information.
• Remains productive throughout shift with opening/closing/running side work. Follows opening/closing side work procedures.
• Promotes Club activities to members.
• Displays teamwork and doing "whatever it takes" for our members and guests.
• Communicates to management any safety concerns or specific tools that are needed to enable them to do their job.
• Follows work schedule, calling out procedure, properly clocks in/out for breaks or leaving property.
• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

This position has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Currently enrolled or recent graduate of a hospitality management (or similar industry) degree program.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Basic computer skills required.

Certificates, Licenses, Registrations

• ServSafe Certification

Other Skills and Abilities

• Excellent interpersonal and communication skills.
• Professional appearance and demeanor.

Other Qualifications

• Excellent organizational skills.
• Ability to articulate and confirm an understanding of directives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually mode

Qualifications