Food & Beverage Supervisor

Company Overview:

Chatham Hills is an exclusive Residential and Pete Dye Golf Course Community in Westfield, Indiana. The Club at Chatham Hills offers modern, state-of-the-art amenities in an upscale setting while delivering exceptional service to our members and guests. The Club offers an 18-hole Championship Golf Course, a 9-hole Executive Golf Course, incredible golf practice facilities, an indoor and outdoor swimming pool, tennis & pickleball, private events/banquet facilities, a two-story Rec Center with a fitness center (and group fitness classes), drop-in childcare, basketball gym, and bowling alley.

Position Overview:

We are looking for a knowledgeable and inspirational leader with a passion for developing exceptional F&B service and standards. This key team member must always be wearing a leadership hat in all areas of the club leading by example in the following: punctuality, member interaction, teamwork, passion, integrity, caring, and helpful. Extraordinary food and service begin with great people.

Why Chatham Hills? Chatham’s foundation consists of our five Core Values: Passion, Integrity, Teamwork, Caring, and Helpful. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on the property to stay engaged with our associates and show you we care about you. As our Mission Statement says, “We are focused on building a family-spirited, positive team that delivers world-class experiences to our members and guests daily.”

Key Responsibilities:

• Supervision and Leadership: Lead by example and inspire the restaurant team to deliver exceptional service consistently. Provide guidance, support, and motivation to ensure staff performance meets or exceeds expectations.
• Customer Service: Ensure that members receive a warm welcome and excellent service throughout their dining experience. Address any member concerns or issues promptly and effectively to ensure guest satisfaction.
• Operational Excellence: Oversee daily restaurant operations, including opening and closing procedures, ensuring cleanliness and organization, and maintaining compliance with health and safety standards.
• Staff Training and Development: Conduct regular training sessions to educate staff on service standards, menu items, and best practices. Identify training needs and opportunities for staff development to enhance performance and service quality.
• Inventory Management: Assist leadership with inventory control, including monitoring stock levels, placing orders, and managing deliveries to ensure adequate supply while minimizing waste.
• Team Coordination: Coordinate with kitchen staff, bartenders, and other restaurant personnel to ensure smooth communication and collaboration between front-of-house and back-of-house operations.
• Problem Resolution: Handle member complaints and resolve issues in a professional and timely manner. Address any operational challenges or conflicts among staff members effectively to maintain a harmonious work environment.
• Financial Management: Assist in monitoring sales, expenses, and profitability targets. Implement cost-saving measures and revenue-enhancing strategies as needed to optimize restaurant performance.
• Adherence to Policies and Procedures: Ensure compliance with company policies, procedures, and standards at all times. Uphold legal regulations and industry standards related to food safety, sanitation, and alcohol service.

Qualifications:

• Proven experience in a supervisory role within the restaurant industry.
• Excellent communication and interpersonal skills.
• Strong leadership abilities with a focus on team building and motivation.
• Ability to thrive in a fast-paced environment and handle pressure gracefully.
• Solid understanding of restaurant operations, including front-of-house and back-of-house functions.
• Knowledge of food and beverage service techniques, menu items, and wine selection.
• Familiarity with POS systems and basic computer skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Certification in food safety and alcohol service (e.g., ServSafe) is preferred.

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Meal discounts
• Opportunities for advancement
• A supportive and collaborative work environment

If you are a passionate hospitality professional looking to take the next step in your career, we encourage you to apply for the Restaurant Supervisor position at The Club at Chatham Hills. Join our team and be part of delivering extraordinary dining experiences to our valued members.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Restaurant Experience: 1 year (Preferred)

Work Location: In person