Starting pay depending on experience.

Looking for primarily someone who can work PM shifts as well as Fridays, Saturdays and holidays. This is a 24/7 business.

Please fill out the job application at https://www.thecliffhouse.com/careers .

The job purpose of Front Desk Agent is to perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions.

Key duties/responsibilities of Front Desk Agent:

1. Provide quotes for room rates and up-sell the guest when possible.

2. Assist in coordinating the Front Desk and the Housekeeping Department.

3. Verify that the correct charges and credits are posted to the corresponding guest folio.

4. Collect payment for charges on the guest folio.

5. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

6. Responds to guest inquiries.

7. Provide administrative, reception and program support to management and staff.

8. Manage phone activity including providing general knowledge to callers.

9. Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.

10. Register and assign rooms to guests.

11. Resolve guest complaints within scope of authority; otherwise refer the matter to the management.

12. Other duties as assigned.

Front desk agent job specification include job requirements:

1. High school diploma or GED; or related work experience.

2. Excellent customer service skills.

3. Excellent written and oral communication skills required

4. Ability to arrange and coordinate schedules for reservations.

5. Excellent interpersonal, administrative, telephone and other communications skills.

6. Ability to multi task and work in a fast paced environment.

7. Knowledge of computer programs utilized in property management

8. Ability to work a flexible schedule to include weekends and holidays.

9. Four Diamond Hospitality experience desired.

10. Knowledge of Opera Property Management System desired.

11. Drug Test REQUIRED

12. Background Check REQUIRED.

The Cliff House At Pikes Peak

Nestled at the foot of America’s Mountain, the historic Cliff House at Pikes Peak evokes an atmosphere of Victorian romance and opulence dating back nearly 150 years. From its storied start as a stagecoach stop to its turn-of-the-century prominence as the area’s premier mineral resort, it remains the crown jewel of Manitou Springs. Stately and spellbinding, The Cliff House at Pikes Peak pairs the glamour of a bygone era with the modern-day style, sophistication and services worthy of its AAA Four Diamond status.

AMENITIES Include:

· 55 individually decorated studios and suites

· 3 Dining Experiences

· 800 bottle Wine Cellar

· Six beautiful event spaces, accommodating 10 to 175 guests

· Fitness Center with Cybex equipment

· Complimentary WiFi throughout

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person