Job Summary

Under general supervision, assists in coordinating recreation programs to ensure customer satisfaction and safety for employees, clients and visitors at Parks and Recreation Department facilities and programs.

Primary Duties and Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Serves as a camp counselor during the camp season (end of May through mid-August). Camp counselor job duties:

• Works with other camp staff members to plan, coordinate, and facilitate high quality and consistent recreation programs and enjoyable experiences for campers.
• Leads and supports campers as they participate in age-appropriate activities; provides supervision for children at program site and throughout Fischer Park; encourages participation in activities.
• Ensures children are always accounted for and adheres to safety policies and procedures including children pickup and drop off.
• Follows all emergency procedures and enforces camp rules.
• Maintains attendance and class records.
• Communicates inventory supply needs and deficiencies to supervisor.
• Handles minor disciplinary issues or policy interpretation according to Parks and Recreation Department policies and procedures.

• Models good behavior for campers as it relates to safety, sportsmanship, and respectfulness.
• Reports and records details of incidents, such as accidents or rule violations, to parents and camp staff.
• Cleans, maintains, and ensures proper use of camp facilities and equipment in compliance with the City’s strategic objectives, policies and procedures, and State and Federal laws.
• Performs basic grounds keeping and janitorial tasks.
• Performs other duties as assigned or required.

• Plans, organizes, promotes, facilitates, and instructs recreation programs as approved by the Fischer Park Nature Education Center Supervisor in a safe condition and to meet community needs; coordinated in alignment with the City’s strategic objectives, policies and procedures, and State and Federal laws.
• Prepares and assists in maintaining facilities at Fischer Park and the Nature Education Center including the boathouse, ponds, gardens, and trails, etc. to ensure safe conditions and to meet community needs.
• Maintains attendance and class records and completes reports, including but not limited to program and participant surveys and accident /incident reports.
• Answers incoming calls and provides recreation program information to the public; provides prompt, courteous and friendly customer service.
• Acts as a sales assistant and cashier in the Nature Education Center gift shop and manages cash transactions.
• Facilitates the use of rental equipment by patrons including kayaks and lifejackets.
• Assists staff with special events programming and crowd control measures.
• Performs other duties as assigned.

Education, Experience, Licenses and Certifications

MINIMUM QUALIFICATIONS:
Education and Experience:
Preferred one (1) year of college, one (1) year experience working with children, and (1) year customer service/public interaction experience. Must be at least eighteen (18) years of age.
Required Licenses or Certifications:

• Must possess a valid Texas Driver’s License.
• Must possess or be able to obtain within two (2) weeks of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) certification.

Knowledge, Skills and Other Requirements

Required Knowledge of:

• Best practices of working with children.
• Principles of customer service.
• Federal and State safety laws and regulations.

• Interpreting customer and facility needs and solving customer service and public relations issues.
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, camp participants, their parents or guardians, and the general public.
• Effective, clear and concise communication, both verbally and in writing.