Job Summary

Primary Duties and Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Assists in ensuring the delivery of high quality and consistent aquatic programs and services to the community.
• Prepares and assists in maintaining facilities including but not limited to DAS REC, New Braunfels Recreation Center in a safe condition and to meet community needs; coordinated in alignment with the City’s strategic objectives, policies and procedures, and State and Federal laws.
• Assists in promoting departmental programs and city-wide special event coordination and setup.
• Opening and closing aquatic area at appropriate times.
• Conducting and recording water tests enforcing all pool rules.
• Preventing injuries and minimizing hazardous situations.
• Providing safety surveillance at all times or when on stand.
• Handling all injuries, accidents and emergency situations as they arise (contact Pool Manager for any assistance).
• Instruct various ages in swimming, water safety, and other aquatic programming.
• Completing assigned cleaning duties.
• Attending in-service training as scheduled.
• Maintaining life safety and rescue skills at rescue ready levels over the duration of employment.
• Completing other duties as assigned.

Education, Experience, Licenses and Certifications

MINIMUM QUALIFICATIONS:
Education and Experience:
Must be fifteen (15) years of age; AND one (1) year customer service/public interaction experience required, with aquatic facility experience preferred.
Required Licenses or Certifications:

• Must possess a valid Texas Driver’s License
• Must possess or obtain before beginning work: American Red Cross Lifeguard/First Aid certification, CPR/AED for Professional Rescuer certification and Administering Emergency Oxygen certification.
• American Red Cross Water Safety Instructor (WSI) certification is preferred.

Knowledge, Skills and Other Requirements

Required Knowledge of:

• Principles and practices of excellent customer service.

• Interpreting customer and facility needs and solving customer service and public relations issues.
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
• Effective, clear and concise communication.