About us:

As a Christ centered organization, we are dedicated to reaching hearts and changing lives by caring for and empowering individuals experiencing homelessness in Cleveland. All employees at The City Mission (TCM) are ministers of the Gospel and are vital for the fulfillment of our mission: providing help and hope to all people through the transforming power of God’s love. Therefore, it is essential that all employees of TCM have a personal relationship with Jesus Christ and agree with and abide by our Statement of Faith and Lifestyle Principles.

These core values represent our staff, and we will hire, reward, recognize, review, coach, and correct based on these core values:

• We are called to serve Christ and others
• We believe God transforms lives
• We commit to steward well
• We succeed by working together
• We care for every person knowing all are made in the image of God

Job Summary:

Through a strong Christian worldview, the Mental Health Supervisor is responsible for the strategic development, management, and implementation of the Mental Health Department to the program participants of The City Mission. Under the supervision of the COO, develops a suite of mental health services to meet the diverse needs of residents in TCM’s care while providing general supervision to all assigned staff and practicum students.

Supervisory Responsibilities:

• Provides leadership and manages the department/staff effectively and efficiently.
• Assists in the interviewing of potential staff and interns and makes recommendations for hiring.
• Coaches, corrects, rewards, recognizes, and reviews staff and interns in accordance with TCM’s Core Values & policies.
• Completes Performance Management Tool process for all direct reports quarterly and annually.

Essential Job Functions:

Oversees and Coordinates

• As the subject matter expert, provides recommendations and training to operations team on best practices and policy towards the support of resident mental health.
• Stewards financial resources and provides leadership feedback on the development of the annual budget.
• Ensures compliance with internal standards and goals, all contract/grant specifications, as well as licensing, regulatory, and accreditation standards as applicable.
• Maintains a rigorous internship program with an emphasis on future engagement with The City Mission.
• Highly collaborates with program staff; maintaining confidentiality, provides and receives relevant information on the care of program participants.

Service Development and Design

• Develops detailed project plans and logic models to clearly define and monitor program goals and agency strategic initiatives.
• Regularly assesses the needs of residents and adapts services to meet the appropriate level of care.
• Develops system of quality control, assurance, and measurement within implemented services

Provides Direct Therapeutic Services

• Maintains a caseload of current program participants.
• Develops a therapeutic relationship with assigned residents.
• Provides individual, group, or family therapy as needed. Available for clinical consultation and crisis intervention.
• Assumes an advocacy role for residents and makes recommendations for clinical and support services needed upon exit.

Other Responsibilities

• Statistical reporting for the department.