The job profile for this position is Program Management Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.

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Portfolio Management is a way to bridge the gap between strategy and implementation. The U.S. Employer Portfolio Lead will consider every off-cycle and Exception Review Committee (ERC) program/project within our U.S. Employer business and its potential to achieve business goals. Additionally, the U.S. Employer Portfolio Lead will be responsible for engaging with multiple stakeholders to plan and deliver strategic cross-functional initiatives. Working closely with leadership, this role serves as the voice of program/project for ERC and Off cycle feasibility, impact assessments and estimation, ensuring all impacts are captured and accounted for in the timeframes needed. They will align on status, addresses risk/issues, delivery and dependency management, project spend, and value captured. The ideal candidate will not only manage business processes, but also actively influence strategic intent. The successful candidate for this role will be a self-starter, intellectually curious and bring the ability to transform various developments and actions into a synthesized set of business updates and strategies for a senior executive-level audience. 

In addition, they may support the Agile Change Management process and will work with the project team and organizational leaders to ensure adoption, utilization and proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. This includes oversight and leadership of all organizational change management and project team activities. This person will focus on the people side of change. The primary responsibility will be creating and implementing change management strategies and plans that maximize stakeholder adoption and usage while minimizing resistance.

RESPONSIBILITIES:

Portfolio Management – ERC

• Serves as a critical business partner and advisor to the Senior Leadership teams for our U.S. Employer off-cycle and Exception Review Committee (ERC) programs/projects working in close partnership with Technology and Finance.
• Once portfolio decisions are made, develops resource plan, and ensures appropriate training is delivered for execution readiness.
• Acts as a connector to ensure business initiatives are prioritized, addressed, and escalated appropriately, provide strategic guidance and counsel on organizational imperatives, align the leadership team, and drive the appropriate flow of decisions and information in furtherance of strategy execution. 
• Aligning first with leadership, the Portfolio Lead represents U.S. Employer business in any portfolio and prioritization activity.
• Drives and is accountable for the execution of annual strategic roadmap, project efforts, and major initiatives; portfolio and business funded. 
• Supports the development of business strategy, priorities, and goals.
• Supports prioritization of the strategic initiatives within the portfolio and the associated capacity planning requirements for the business by providing the necessary information to leadership to make the right decisions.
• Point of escalation if risks/issues cannot be resolved within the program/project.
• Responsible for reporting out on delivery execution health, portfolio spend, and value capture.
• Performing post-mortems relative to project/initiative outcomes.
• Owns coordination/curation of portfolio management process, responsible for ongoing implementation, adherence, revisions, etc. Oversees team meetings, strategic areas of focus across the team and governance in partnership with the Senior Leadership team. Continuously improve management practices to enable communication, collaboration, and shared accountability for success.
• Partner with the Delivery teams to ensure alignment to the portfolio management process (i.e. support business reviews), strategy development / translation process, and portfolio management process.
• Own all leadership and cross-functional forums – forum/meeting management, including agenda setting, facilitation, and action item resolution.
• Partners very closely with leadership and Communications team on overall communication strategy related to portfolio status. Assists in the content creation for key communication materials to be used internally and externally. Support the development of executive audience materials as required, leveraging SMEs and Communication partners.

Off Cycle Portfolio Impact & Feasibility Assessment

• For all high priority off-cycle portfolio requests and Exception Review Committee (ERC) requests with technology impact, this role will be responsible for assessing impacts, prioritizing, and scoping various projects/programs. 
• Demonstrate the ability to take initiative and act with urgency and integrity.
• Experience in broad operational functions and ability to identify connectivity points and synergies across cross-functional requests.
• Facilitate and steer discussions where little to no context may be available in pursuit of clearly defined next steps and/or solutions.
• Skilled in influencing and negotiating with ability to successfully engage and interact with partners across various leadership levels.
• Demonstrate courage and be comfortable with addressing problems and having difficult conversations.
• Extensive experience in project management, process improvement, change management, and Agile methodologies.
• Develop and maintain relationships with business partners, including working collaboratively on projects and pilots within Buyer Groups / Segments, Local Markets, Solution Lines, Sales Effectiveness, and across multiple business units.

Agile Change Management

• Organizational Change Management:
  • Design, develop and implement change management strategies and plans.
  • Supervises execution of activities related to organizational change management and end user readiness.
  • Manages resolution of potential organizational obstacles.
  • Communicates and educates the user community on administrative system progress, objectives, and requirements to include a means by which to evaluate and ensure organizational readiness.
  • Works with process teams to ensure that new design elements are being appropriately communicated to the organization and effectively incorporated into end user training content.
  • Perform/assess Stakeholder and change impact analysis identifying potential project impacts/risks.
  • Complete overall change management assessment.
  • Identify and anticipate organizational challenges and/or resistance; develop risk mitigation plan.
  • Spearhead initiatives to develop employees’ understanding and acceptance of impacts on specific job roles, policies, technology impacts and business practices.
• Communication:
  • Work with process teams to ensure that new process and technology design elements are being appropriately communicated to the organization.
  • Ensures consistent presentation of the project in all media, including presentations, Web sites, memos, speeches, print, etc.
  • Coordinates the change network responsible for communicating the change into the organization (i.e. - Extended Transition Team, Executive Communication Program).
  • Facilitate meetings, deliver presentations as required.
• Project Management Activities:
  • Develop and maintain a strong working relationship with the client at multiple levels.
  • Ensures timely and high-quality deliverables of the team.
  • Assists with development detailed teamwork plan and integration of the Change Management plan into the overall project plan.
  • Manages team to the plan and timeline.
  • Identifies, tracks, reports, and resolves issues.
  • Works with other team leads to ensure integration across teams.
  • Provides regular updates to Project Manager and other Stakeholders as requested.
  • Assess skills and attributions of Transition Team.

QUALIFICATIONS:

• Bachelor’s degree and 5 years of related work experience required; prior experience leading management processes for a business unit preferred.
• SAFe Agile Methodology certification in one or more of the following, but not limited to: Leading SAFe, SAFe Scrum Master, SAFe Product Owner/Product Manager, or other SAFe certifications is highly desirable.
•  Strong Change Management exposure to the discipline and components of Change Management (measurements, delivery, planning, execution, theories). 
• Experience in health care/managed care required.
• Expertise in the Cigna organization, business processes and workflows to facilitate execution of initiatives. 
• Ability to work effectively in a dynamic and rapidly changing team-based, heavily matrixed environment.
• Experience driving results-oriented work with demonstrated project management skills.
• Strong analytic and decision-making abilities.
• Ability to foster collaboration, value other perspectives and gain support and buy-in for organizational proposals.
• Problem solving and root cause identification skills.
• Excellent oral, written, presentation and communication skills.
• Can convey complex information in an understandable way to various audiences.
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects.
• Proven ability to develop strong working relationships and establish a high level of credibility across lines of business and organizational levels.
• Demonstrated passion around customer focus and improving processes that impact customer & health care professional satisfaction.
• Background in driving through decision process and using decision tools (Six Sigma, CTQS, Performance Based Programs).
• Demonstrated ability to rally support around vision & strategy.

ROLE-SPECIFIC CORE COMPETENCIES:

• Courage
•  Interpersonal Savvy
• Anticipatory
• Strategic Vision and Agility
• Leadership and Organization
• Matrix Management / Relationship Building
• Communication
• Action Oriented / Drive for Results
• Organizational Agility
• Customer Focus
• Dealing with Ambiguity
• Operates with Integrity
• Manages Complexity
• Acts with sense or urgency
• Personal Accountability

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.